At a Glance
- Tasks: Create exceptional experiences for guests through attentive service and support operations.
- Company: Skibo Castle, a prestigious private members' club in the Highlands.
- Benefits: Competitive salary, gratuities, 33 days leave, and wellness support.
- Other info: Enjoy free meals, gym access, and exciting staff events.
- Why this job: Join a dynamic team in a stunning environment and make a real impact.
- Qualifications: Experience in high-end hospitality and strong communication skills.
The predicted salary is between 28080 - 28080 £ per year.
As a Porter at Skibo, you'll help create an exceptional experience for our members and guests through attentive, discreet, and professional service. Supporting both our Front of House and Housekeeping teams, you'll ensure the smooth day-to-day running of the Club by caring for luggage, maintaining guest areas, assisting with operational tasks, and responding to member requests with warmth and efficiency.
About The Role
- Report to the Housekeeping department and support the smooth day-to-day operation of the castle, lodges and estate.
- Deliver a warm professional welcome to all members and guests.
- Handle guest luggage with care ensuring efficient arrivals, departures and transfers across the estate.
- Respond promptly to guest requests and work orders, delivering exceptional services at all times.
- Support Housekeeping by transporting linen, supplies and equipment between guest areas, pantries, the laundry and lodges.
- Maintain pantry areas by removing linen, recycling and rubbish while keeping guest supplies fully stocked.
- Receive and distribute Housekeeping deliveries and assist with stock movements across the estate.
- Prepare, light and maintain fires throughout the Castle and Lodges.
- Assist with seasonal set-up and storage of outdoor furniture and cushions.
- Report maintenance issues and Health and Safety concerns promptly.
- Communicate effectively with Housekeeping colleagues, providing clear handovers and supporting the team to deliver the exceptional standards expected at Skibo.
About You
- Previous experience in a high-end customer service or hospitality environment (4/5* preferred).
- Ability to work individually and as part of a team.
- You're a team-player and enjoy working alongside colleagues in what can be a fast-paced environment.
- Strong organisational and time management skills, with the ability to prioritise tasks effectively and in a timely manner.
- Clean full driving license.
Personal Attributes
- Professional, reliable and discreet with a strong sense of responsibility.
- Guest-focused, with clear and confident communication skills.
- Trustworthy and detail-oriented, with pride in maintaining high standards.
- Flexible and willing to work weekends and public holidays.
What We Offer You
- Share of gratuities.
- 33 days annual leave pro-rata.
- Auto enrolment pension scheme.
- Occupational sick pay.
- Family friendly support.
- Life assurance cover.
- Access to wellbeing platforms providing support on nutrition, exercise, health, finances, legal support and more.
- Cycle to work and tech scheme.
- Free meals on shift.
- Complimentary use of staff gym.
- Staff events.
Housekeeping Porter in Dornoch employer: The Carnegie Club
The Carnegie Club at Skibo Castle offers a unique opportunity for those passionate about childcare in a stunning Highland location. With a strong emphasis on employee wellbeing, flexible working hours, and a supportive team culture, this role not only allows for personal growth but also the chance to create unforgettable experiences for families. Join us in fostering a safe and engaging environment where creativity thrives and every day brings new adventures.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Porter in Dornoch
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Carnegie Club. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Carnegie Club
Don't be shy about reaching out to The Carnegie Club directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Porter in Dornoch
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Carnegie Club and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Carnegie Club
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
