At a Glance
- Tasks: Be the welcoming face of Skibo Castle, creating unforgettable experiences for members and guests.
- Company: Join the prestigious Skibo Castle, known for its exceptional service and warm atmosphere.
- Benefits: Enjoy competitive pay, generous leave, wellness support, and free meals on shift.
- Other info: Dynamic role with opportunities for personal growth and team collaboration.
- Why this job: Make a real impact by crafting memorable moments in a stunning luxury environment.
- Qualifications: Experience in hospitality with strong communication and organisational skills.
The predicted salary is between 29000 - 29000 £ per year.
At the heart of the member experience at Skibo is our Front of House team. Known for their warmth, attentiveness, and exceptional service, this team plays a vital role in creating the magic our members return for time and again. As a Club Concierge, you’ll be the welcoming face of the castle - building relationships, anticipating needs, and helping create moments that stay with our guests forever.
About The Role
As Club Concierge in our Front of House team, your key responsibilities will include:
- Acting as the primary point of contact for members and guests throughout their stay.
- Providing expert knowledge about Club amenities, services, and unique experiences across the estate.
- Welcoming guests with warmth and professionalism, anticipating their needs, and exceeding expectations.
- Overseeing smooth check-in and check-out processes for individuals, families, and groups with meticulous attention to detail.
- Escorting members and guests to their accommodation, assisting with luggage, and noting any special preferences or requirements.
- Supporting with events, private functions, and estate tours, always ready to go the extra mile to ensure a flawless experience.
About You
Skills & Experience
- Experience in a concierge, front of house, or guest-facing hospitality role, ideally within a luxury or private members’ club environment.
- Strong communication and organisational skills, with solid computer literacy and administrative ability.
- Confidence in managing check-in and check-out processes for individuals, families, and groups with meticulous attention to detail.
- Ability to work collaboratively across departments, handling guest requests swiftly and efficiently.
Personal Attributes
- A confident, personable, and professional outlook in every guest interaction.
- A natural flair for hospitality and a genuine passion for working with people.
- A calm, composed manner under pressure – you take pride in being the consistent and dependable face of The Carnegie Club.
- A proactive approach to problem-solving and a readiness to go the extra mile to create truly memorable experiences.
You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.
What We Offer You
- Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- Refer a friend bonus scheme
- Staff events
- Long Service Awards
Don't forget to check out our Benefits section on the Homepage for more details!
Club Concierge employer: The Carnegie Club
At Skibo Castle, we pride ourselves on fostering a warm and welcoming work environment where our Front of House team, including the Club Concierge, plays a pivotal role in creating unforgettable experiences for our members. With competitive compensation, generous annual leave, and a range of employee benefits such as wellness support and complimentary meals, we are committed to your professional growth and well-being. Join us in the stunning Highland setting, where your passion for hospitality can truly shine and make a lasting impact.
StudySmarter Expert Advice🤫
We think this is how you could land Club Concierge
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Skibo Castle and its values. This will help you connect with the team and show that you're genuinely interested in being part of their unique environment.
✨Tip Number 2
Practice your people skills! As a Club Concierge, you'll be the face of the castle, so role-play common scenarios with friends or family. This will help you feel more confident when it comes to welcoming guests and anticipating their needs.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look polished and professional for your interview – it shows you take the opportunity seriously and are ready to represent Skibo Castle.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in the minds of the hiring team. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Club Concierge
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share your passion for hospitality and how you connect with people.
Tailor Your Application:Make sure to tailor your application to the Club Concierge role. Highlight your relevant experience in guest-facing roles and any specific skills that match what we’re looking for. This shows us you’ve done your homework!
Be Detail-Oriented:Attention to detail is key in this role, so make sure your application reflects that. Double-check for any typos or errors, and ensure your format is clean and professional. We love a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Carnegie Club
✨Know the Castle Inside Out
Before your interview, make sure you’re familiar with Skibo Castle and its amenities. Research the unique experiences offered and be ready to discuss how you can enhance the member experience with your knowledge.
✨Showcase Your Hospitality Skills
Prepare examples from your past roles that highlight your ability to provide exceptional service. Think about times when you went the extra mile for a guest or resolved a challenging situation with grace.
✨Practice Your Communication Style
As a Club Concierge, communication is key. Practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends to refine your approach and ensure you come across as personable and professional.
✨Demonstrate Problem-Solving Abilities
Think of scenarios where you had to solve problems on the spot. Be prepared to share these stories during your interview, showcasing your proactive approach and calm demeanour under pressure.
