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- Tasks: Manage calls and create memorable guest experiences at Skibo Castle.
- Company: Join the vibrant Front of House team at a prestigious Highland castle.
- Benefits: Enjoy 33 days leave, gratuities, wellness support, and free meals on shift.
- Other info: Be part of a diverse team with excellent career growth opportunities.
- Why this job: Shape guest experiences and develop your hospitality skills in a dynamic environment.
- Qualifications: Experience in high-end customer service and strong communication skills required.
The predicted salary is between 28080 - 28080 £ per year.
Application Deadline: 1 May 2026
Department: Front of House
Location: Skibo Castle, Highland
Compensation: £28,080 / year
Our Front of House team is at the heart of the member and guest experience. Working across Switchboard and Club Concierge, this team ensures seamless communication, personalised service, and a warm, professional welcome at every stage of the guest journey.
As a Switchboard Receptionist, you will play a vital role within this wider team, balancing operational excellence with genuine hospitality to create a consistently exceptional experience. You will be the central communication hub of the Club; handling calls, coordinating requests, and supporting the wider Front of House operation while delivering a warm, engaging, and personalised experience to every member and guest.
Responsibilities
- Manage all internal and external calls with professionalism, warmth, and efficiency
- Act as a key first point of contact, creating a positive and lasting first impression
- Deliver a personalised, concierge-level service—anticipating needs and building strong rapport with members and guests
- Coordinate and communicate requests clearly across departments, ensuring timely and accurate follow-up
Front of House Support
- Work collaboratively with Concierge, Reservations, and Host teams to deliver a seamless guest experience
- Assist with guest enquiries, bookings, and administrative tasks as required
- Provide flexible support across Front of House operations during peak periods and events
Operations & Coordination
- Handle deliveries, post, and package tracking with care and organisation
- Maintain accurate records and support reporting requirements
- Ensure adherence to financial procedures where applicable
- Stay informed on club services, events, and opportunities to enhance the guest experience
What Sets This Role Apart
You are not just answering calls, you are shaping the guest experience from the very first interaction and will be part of a multi-skilled Front of House team. This role provides the opportunity to develop a broad hospitality skillset, with exposure to concierge, reservations, and guest services.
About You
Skills & Experience
- Previous experience in a high-end customer service or hospitality environment (4/5* preferred)
- Strong communication skills (verbal and written)
- Good computer literacy (including reservation systems where applicable)
- Ability to work both independently and as part of a team
Personal Attributes
- A natural warmth and confidence when communicating
- A genuine passion for hospitality and creating memorable guest experiences
- Strong organisational skills and attention to detail
- The ability to remain calm, composed, and professional under pressure
- Confidence in multitasking and prioritising in a fast-paced environment
- A collaborative mindset and willingness to support across the wider FOH team
Benefits
- Share of gratuities
- 33 days annual leave pro-rata
- Auto-enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle-to-work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- Staff events
- Long Service Awards
Great teams are built on diversity, curiosity, and respect. If you’re excited by our mission and think you could make an impact, we’d love to hear from you - even if you don’t tick every box.
Switchboard Receptionist in Dornoch employer: The Carnegie Club at Skibo Castle
Contact Detail:
The Carnegie Club at Skibo Castle Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Switchboard Receptionist in Dornoch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Skibo Castle and its Front of House operations. Understanding their values and what makes them tick will help you connect better during your chat.
✨Tip Number 2
Practice your communication skills! As a Switchboard Receptionist, you'll need to handle calls with warmth and professionalism. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your multitasking abilities! Think of examples from your past experiences where you juggled multiple tasks successfully. This will demonstrate your ability to thrive in a fast-paced environment, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in being part of the team at Skibo Castle. Don’t miss out on this opportunity!
We think you need these skills to ace Switchboard Receptionist in Dornoch
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your Experience: Make sure to highlight any previous experience in customer service or hospitality that aligns with the role. We love seeing how your skills can contribute to creating memorable guest experiences at Skibo Castle!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that showcase your communication skills—remember, you’ll be managing calls and requests, so show us you can do it in writing too!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity in our Front of House team.
How to prepare for a job interview at The Carnegie Club at Skibo Castle
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Switchboard Receptionist. Familiarise yourself with the key tasks like managing calls and providing personalised service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since communication is at the heart of this position, practice articulating your thoughts clearly and confidently. Prepare examples from your past experiences where you successfully handled customer interactions or resolved issues, highlighting your warmth and professionalism.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks efficiently, especially in a fast-paced environment. Share specific strategies you use to stay organised and ensure that you can handle the demands of the role, such as prioritising calls and requests effectively.
✨Emphasise Your Passion for Hospitality
Let your genuine passion for creating memorable guest experiences shine through during the interview. Share stories that illustrate your commitment to exceptional service and how you’ve gone above and beyond to make guests feel valued and welcomed.