At a Glance
- Tasks: Lead and inspire the Front of House team to deliver exceptional service.
- Company: Join a prestigious private members' club at Skibo Castle, Highland.
- Benefits: Enjoy 33 days annual leave, wellness support, and free meals on shift.
- Other info: Diverse and inclusive environment with opportunities for personal growth.
- Why this job: Shape memorable experiences and build lasting relationships with members.
- Qualifications: Experience in hospitality management and strong leadership skills required.
The predicted salary is between 31500 - 38500 £ per year.
- Overview
- Description
As the leader of the Front of House operation, the Front of House Manager leads with warmth, professionalism, and an instinctive understanding of what makes each member feel valued.
You orchestrate the rhythm of the Front of House, shaping every first impression, every warm welcome, and every farewell.
This role goes beyond operations: it’s about creating a culture of excellence.
You inspire your team to deliver experiences that feel effortless yet personal, setting the standard for refinement, authenticity, and belonging.
Application Deadline
30 January 2026
Department
Front of House
Location
Skibo Castle, Highland
About The Role
- Inspire and Lead
- Lead, motivate, and empower the Front of House team to deliver exceptional, personalised, and intuitive service that embodies the Club’s spirit.
- Set a clear vision for service excellence, professionalism, and hospitality that reflects the Club’s values.
- Build a culture of accountability, confidence, and pride through consistent communication, coaching, and recognition.
Member Experience
- Champion the Club’s standards of discretion, warmth, and authenticity in every guest interaction.
- Build lasting relationships with members — understanding their preferences and anticipating needs to ensure every visit feels personal.
- Resolve challenges with diplomacy and empathy, turning feedback into opportunities to strengthen loyalty.
- Operational Oversight
- Develop and champion a cohesive vision for Front of House that drives seamless cross-departmental collaboration and reflects the Club’s commitment to continuous evolution and improvement across the estate.
- Ensure the environment remains elegant, efficient, and welcoming at all times.
- Implement and refine processes that enhance consistency, service flow, and member satisfaction.
Qualifications
- Proven track record in senior hospitality or private members’ club management.
- Exceptional people leadership, naturally inspiring trust, respect, and motivation by leading by example with authority, integrity and genuine care for people.
- Strong emotional intelligence, communication, and influencing skills, bringing clarity and energy to every interaction.
- A visionary mindset that brings the team along on the journey, uniting people behind a shared purpose and clear standards of excellence.
- Calm, confident, and solutions-oriented under pressure, balancing authority with approachability.
- Proficiency in hospitality systems (PMS, POS, reservations).
- Commitment to team wellbeing, balanced rotas, and inclusive leadership.
You don’t need to meet every point listed above to be a great fit for the role.
Instead, focus on showcasing your strongest skills, experience and personal qualities — we’re interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.
What We Offer You
- Share of gratuities
- 33 days annual leave pro-rata
- Auto enrolment pension scheme
- Occupational sick pay
- Family friendly support
- Life cover
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers
- Local staff transport service
- Meals on shift provided free of charge
- Complimentary use of staff gym
- Refer a friend bonus scheme
- Staff events
- Long Service Awards
Don’t forget to check out our Benefits section on the Homepage for more details!
Closing
Great teams are built on diversity, curiosity, and respect.
If you’re excited by our mission and think you could make an impact, we’d love to hear from you — even if you don’t tick every box.
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Front of House Manager in Dornoch employer: The Carnegie Club at Skibo Castle
The Carnegie Club at Skibo Castle is an exceptional employer, offering a unique opportunity to work in a breathtaking castle setting while leading a passionate team dedicated to delivering outstanding dining experiences. With a strong focus on employee growth, flexible working arrangements, and generous benefits, this role not only promises a rewarding career in hospitality but also immerses you in a vibrant work culture that values excellence and personal development.
Contact Details:
The Carnegie Club at Skibo Castle Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Manager in Dornoch
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Carnegie Club at Skibo Castle. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Carnegie Club at Skibo Castle
Don't be shy about reaching out to The Carnegie Club at Skibo Castle directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Manager in Dornoch
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Carnegie Club at Skibo Castle and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Carnegie Club at Skibo Castle
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
