At a Glance
- Tasks: Be the welcoming face of Skibo Castle, creating unforgettable experiences for members and guests.
- Company: Join a prestigious private members' club known for exceptional service and warm hospitality.
- Benefits: Enjoy competitive pay, generous leave, wellness support, and free meals on shift.
- Other info: Diverse team culture with opportunities for personal growth and development.
- Why this job: Make a real impact by building relationships and exceeding guest expectations every day.
- Qualifications: Experience in hospitality with strong communication and organisational skills.
The predicted salary is between 28080 - 28080 £ per year.
At the heart of the member experience at Skibo is our Front of House team. Known for their warmth, attentiveness, and exceptional service, this team plays a vital role in creating the magic our members return for time and again. As a Club Concierge, you'll be the welcoming face of the castle - building relationships, anticipating needs, and helping create moments that stay with our guests forever.
About The Role
Your key responsibilities will include:
- Acting as the primary point of contact for members and guests throughout their stay.
- Providing expert knowledge about Club amenities, services, and unique experiences across the estate.
- Welcoming guests with warmth and professionalism, anticipating their needs, and exceeding expectations.
- Overseeing smooth check-in and check-out processes for individuals, families, and groups with meticulous attention to detail.
- Escorting members and guests to their accommodation, assisting with luggage, and noting any special preferences or requirements.
- Supporting with events, private functions, and estate tours, always ready to go the extra mile to ensure a flawless experience.
About You
Skills & Experience
- Experience in a concierge, front of house, or guest-facing hospitality role, ideally within a luxury or private members' club environment.
- Strong communication and organisational skills, with solid computer literacy and administrative ability.
- Confidence in managing check-in and check-out processes for individuals, families, and groups with meticulous attention to detail.
- Ability to work collaboratively across departments, handling guest requests swiftly and efficiently.
Personal Attributes
- A confident, personable, and professional outlook in every guest interaction.
- A natural flair for hospitality and a genuine passion for working with people.
- A calm, composed manner under pressure – you take pride in being the consistent and dependable face of The Carnegie Club.
- A proactive approach to problem-solving and a readiness to go the extra mile to create truly memorable experiences.
You don't need to meet every point listed above to be a great fit for the role. Instead, focus on showcasing your strongest skills, experience and personal qualities - we're interested in what makes you a great fit for the role and how you can contribute your unique strengths to our team.
What We Offer You
- Share of gratuities.
- 33 days annual leave pro-rata.
- Auto enrolment pension scheme.
- Occupational sick pay.
- Family friendly support.
- Life cover.
- Access to wellness platform providing support on nutrition, exercise, health, finances, legal support and more.
- Access to staff benefit scheme which includes cycle to work and tech scheme, contribution towards eyecare and discounts on high street retailers.
- Local staff transport service.
- Meals on shift provided free of charge.
- Complimentary use of staff gym.
- 'Refer a friend' bonus scheme.
- Staff events.
- Long Service Awards.
Great teams are built on diversity, curiosity, and respect. If you're excited by our mission and think you could make an impact, we'd love to hear from you - even if you don't tick every box.
Club Concierge in Dornoch employer: The Carnegie Club at Skibo Castle
At Skibo Castle, we pride ourselves on being an exceptional employer that fosters a culture of warmth, professionalism, and personal connection. As the Front of House Manager, you will lead a dedicated team in creating memorable experiences for our members while enjoying a range of benefits including generous annual leave, wellness support, and opportunities for professional growth. Our commitment to inclusivity and employee wellbeing ensures that every team member feels valued and empowered to excel in their role.
Contact Details:
The Carnegie Club at Skibo Castle Recruitment Team
