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- Tasks: Lead and inspire a team while ensuring top-notch service delivery and compliance.
- Company: Join a dynamic company entering an exciting new phase of growth.
- Benefits: Enjoy a collaborative environment with opportunities for training and personal development.
- Why this job: Make a real impact by guiding others and fostering a high-performing team culture.
- Qualifications: 3-5 years in sales or customer service, with strong leadership and communication skills.
- Other info: Experience in higher education or IAG is a plus, but not mandatory.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a qualified leader to help keep our company running effectively whilst managing a group of consultants in the company’s new phase, through the use of their own skill and leadership. You will be supporting the sales, marketing, and the IAG team by ensuring that the team is compliant with the policies and procedures of the organisation and offering consistency in service delivery. You will also be responsible for leading, training and guiding each team member under your supervision. Our ideal leader has in-depth knowledge of and experience with the sales process, excelling at lead generation, relationship building, and closing. We’re seeking a quick learner with strong negotiating skills, and someone with a track record of success who can inspire the same in others. More importantly, we are looking for someone who has a strong background in either sales, customer service or information, advice and guidance with a real passion for helping people through understanding. Although it will not be a sales role, the company progress reports are based on deliverables and target quotas so it may well seem like a sales role. The role demands a leader with a sharp mind and the ability to coach, advise, motivate and guide to create and maintain a high-performing team.
Key Responsibilities
- Set sales goals for your team, compare performance to goals, and adjust goals as needed.
- Calling new prospects after sourcing their CVs.
- Assessing prospective applicants and matching them with opportunities.
- Screening and short-listing candidates before clients meet them.
- Making sure your team are focusing on quality service.
- Making sure your team provide accurate information, advice and guidance.
- Meet overall targets set by stakeholders and management.
- Motivate and guide advisors with your track record and regular morning huddles.
- Provide detailed and accurate forecasts for people within your team.
- Ensure that your team hit their target/quota.
- Help each team member to become better through regular training.
- Foster a competitive yet collaborative team environment.
- Assess individual performance through observation and measurement, and suggest corrective actions as needed.
Desired Criteria
- Confident working with Google sheets and Gmail.
- Desired experience within Information, Advice and Guidance - IAG (not mandatory).
- Experience of working in higher education industry.
- Excellent organisational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Proven track record of leading a team.
- 3-5 years of experience in sales, customer service, advice and guidance (all or in at least one).
- Strong oral and written communication skills.
- Results-oriented with strong analytical skills.
- Deep understanding of CRM systems and best practices.
- Proficient in Microsoft Office.
IAG Team Leader employer: The Career Group
Contact Detail:
The Career Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IAG Team Leader
✨Tip Number 1
Familiarise yourself with the latest trends in sales and team leadership. Understanding current best practices will not only help you during interviews but also demonstrate your commitment to staying ahead in the field.
✨Tip Number 2
Network with professionals in the IAG and sales sectors. Attend relevant events or join online forums to connect with others who can provide insights or even refer you to opportunities within StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams in the past. Highlight your ability to motivate and guide others, as this is crucial for the IAG Team Leader role.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your approach to align with our company culture will show that you're not just looking for any job, but that you're genuinely interested in contributing to our team.
We think you need these skills to ace IAG Team Leader
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your leadership experience and relevant skills in sales, customer service, or information advice and guidance. Use specific examples to demonstrate your track record of success and ability to motivate a team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for helping others and your understanding of the IAG process. Mention how your experience aligns with the responsibilities of the role and how you can contribute to the team's success.
Showcase Your Skills: Emphasise your organisational and multitasking abilities, especially under pressure. Provide examples of how you've set and achieved goals in previous roles, and how you’ve used CRM systems effectively.
Prepare for Potential Questions: Anticipate questions related to team management, performance assessment, and your approach to training and motivating team members. Be ready to discuss specific strategies you've used to foster a high-performing team environment.
How to prepare for a job interview at The Career Group
✨Showcase Your Leadership Skills
Be prepared to discuss your previous leadership experiences. Highlight specific examples where you successfully motivated and guided a team, focusing on how you achieved results and fostered a collaborative environment.
✨Demonstrate Your Sales Knowledge
Since the role involves setting sales goals and assessing performance, brush up on your understanding of the sales process. Be ready to share your insights on lead generation and relationship building, as well as any relevant metrics you've achieved in past roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of scenarios where you had to coach a team member or adjust goals based on performance, and be ready to explain your thought process.
✨Familiarise Yourself with Compliance and Policies
Understanding the importance of compliance in service delivery is crucial. Research the company's policies and procedures, and be prepared to discuss how you would ensure your team adheres to these while maintaining high-quality service.
