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- Tasks: Support advisors and ensure excellent after-sales service for students.
- Company: Join a dynamic team focused on student success and admissions.
- Benefits: Enjoy flexible working options and opportunities for personal growth.
- Why this job: Make a real impact in students' lives while developing your skills.
- Qualifications: Experience in customer service and knowledge of student finance preferred.
- Other info: Work with a supportive team and gain valuable insights into higher education.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced customer service coordinator who will offer an excellent after sales service. You will be supporting the advisors by ensuring that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery by providing amazing customer service to your candidates. You will oversee the work with our student services team (consultants) and you will be the primary point of contact between our IAG advisors and the admissions departments at our partner universities.
To be successful as a customer service coordinator, you should possess excellent communication skills, a proven ability to use your own initiative, and the ability to lead and promote the vision of the organization when a candidate is handed over to you by a consultant. The successful candidate will be expected to develop extensive product knowledge and handle customer objections if needed.
KEY RESPONSIBILITIES- Responding to phone calls alongside email requests and maintaining customer service records.
- Creating personal statements to a good standard for each candidate referred to you.
- Helping to keep track of the student application process; performing quality checks to confirm applications are ready for the next step, right up until students are officially enrolled onto their course.
- Processing student applications, obtaining pupil references, and working with the head of admissions to ensure applicants' eligibility (including checks on the validity of documentation).
- Accurately recording and logging interactions with customers and updating account information, allowing you to retrieve information to create reports for management.
- Knowledge of updated company rules and policies to address issues such as student finance rejection and admissions eligibility process.
- Answering any questions that the customer may have about available products and services.
- Selecting appropriate responses to customer issues and working quickly to resolve them.
- Determining students' eligibility for courses, keeping on top of their payments, or maintaining enrollment records.
- Confident working with Zoho CRM.
- Knowledge of student finance.
- Experience working in a higher education admissions office.
- Excellent organizational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Commitment to own learning and development.
- A pro-active approach to work and problem solving, with the ability to spot and deal with issues as they occur.
Customer Care Coordinator employer: The Career Group
Contact Detail:
The Career Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with Zoho CRM, as it's a key tool for this role. Consider taking an online course or watching tutorials to get comfortable with its features, which will help you stand out during the interview.
✨Tip Number 2
Brush up on your knowledge of student finance and admissions processes in higher education. Being able to discuss these topics confidently will demonstrate your commitment and understanding of the role.
✨Tip Number 3
Prepare examples of how you've successfully handled customer objections in the past. This will showcase your problem-solving skills and ability to maintain excellent customer service under pressure.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or role-playing scenarios. This will help you articulate your thoughts clearly and effectively, which is crucial for a Customer Care Coordinator.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific roles related to higher education admissions. Use keywords from the job description to demonstrate your fit for the Customer Care Coordinator position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to lead. Mention specific examples of how you've provided excellent customer service in previous roles, particularly in a fast-paced environment.
Showcase Your Knowledge: Demonstrate your understanding of student finance and admissions processes in your application. This will show that you are proactive and knowledgeable about the industry, which is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, as well as ensuring that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at The Career Group
✨Showcase Your Communication Skills
As a Customer Care Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or facilitated communication between teams.
✨Demonstrate Your Initiative
The role requires a proactive approach, so think of instances where you've taken the initiative to solve problems or improve processes. Share specific examples that highlight your ability to lead and promote organisational vision, especially when working with candidates and consultants.
✨Familiarise Yourself with Relevant Policies
Understanding company policies and procedures is crucial for this position. Before the interview, review any relevant policies related to customer service and admissions processes. This will not only show your preparedness but also your commitment to compliance and quality service delivery.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle specific customer service scenarios. Think about potential objections or challenges you might face in the role and prepare thoughtful responses. This will demonstrate your problem-solving skills and ability to maintain a high standard of service under pressure.
