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- Tasks: Support advisors and ensure excellent after-sales service for students.
- Company: Join a dynamic team focused on enhancing student experiences at partner universities.
- Benefits: Enjoy a collaborative work environment with opportunities for personal growth and development.
- Why this job: Be the key link between students and universities, making a real impact on their educational journey.
- Qualifications: Bachelor's degree required; experience in higher education admissions is a plus.
- Other info: Familiarity with Zoho CRM and knowledge of student finance will set you apart.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an experienced customer service coordinator who will offer an excellent after sales service. You will be supporting the advisors by ensuring that the team is compliant with the policies and procedures of the organization and offer consistency in service delivery by offering amazing customer service to your candidates. You will oversee the work with our student services team (consultants) and you’ll be the primary point of contact between our IAG advisors and the admissions departments at our partner universities. To be successful as a customer service coordinator, you should possess excellent communication skills, a proven ability to use own initiative and the ability to lead and promote the vision of the organization when a candidate is handed over to you by a consultant. The successful candidate will be expected to develop extensive product knowledge and handle customer objections if needed.
KEY RESPONSIBILITIES
- Responding to phone calls alongside email requests and maintaining customer service records.
- Creating personal statements to a good standard, for each candidate referred to you.
- Help keep track of the student application process; you’ll do quality checks to confirm applications are ready for the next step, right up until students are officially enrolled onto their course.
- Process student applications, obtain pupil references, and work with the head of admissions to ensure applicants’ eligibility (including checks on the validity of documentation).
- Accurately record and log interaction with customers and update account information which you are able to retrieve the information to create reports for management.
- Knowledge of updated company rules and policies to address issues such as student finance rejection, admissions eligibility process etc.
- Answer any questions that the customer may have about available products and services.
- Select appropriate responses to customer issues and work quickly to resolve them.
- Determine students’ eligibility for courses, keeping on top of their payments or maintaining enrollment records.
DESIRED CRITERIA
- Confident working with Zoho CRM.
- Knowledge of student finance.
- Experience of working in a higher education admissions office.
ESSENTIAL CRITERIA
- Excellent organizational and multitasking skills, including working to strict timelines.
- Ability to work under pressure.
- Commitment to own learning and development.
- A pro-active approach to work and problem solving, and the ability to spot and deal with issues as they occur.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
- Bachelor's Degree.
Customer Care Coordinator employer: The Career Group
Contact Detail:
The Career Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Coordinator
✨Tip Number 1
Familiarise yourself with the specific policies and procedures of our organisation. Understanding these will not only help you in your role but also demonstrate your commitment to maintaining compliance and consistency in service delivery during the interview.
✨Tip Number 2
Brush up on your knowledge of student finance and admissions processes. Being well-versed in these areas will allow you to confidently address any questions or concerns that may arise during your interactions with candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Practice your communication skills, especially in handling objections. Role-playing scenarios where you might need to resolve customer issues can prepare you for real-life situations and highlight your ability to provide excellent customer service.
✨Tip Number 4
Get comfortable with Zoho CRM before your interview. Familiarity with this tool will not only boost your confidence but also show us that you're proactive and ready to manage customer interactions effectively from day one.
We think you need these skills to ace Customer Care Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific roles related to higher education admissions. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and ability to handle customer objections. Mention your experience with Zoho CRM and how it relates to the responsibilities of the Customer Care Coordinator position.
Showcase Your Organisational Skills: In your application, provide examples of how you've successfully managed multiple tasks under pressure. Highlight any experiences where you maintained strict timelines or handled complex customer queries.
Demonstrate Your Knowledge: Include any relevant knowledge about student finance and admissions processes in your application. This will show that you understand the industry and are prepared to tackle the challenges of the role.
How to prepare for a job interview at The Career Group
✨Showcase Your Communication Skills
As a Customer Care Coordinator, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from your past experiences where you successfully resolved customer issues or facilitated communication between teams.
✨Demonstrate Your Organisational Skills
This role requires strong organisational and multitasking abilities. During the interview, highlight specific instances where you managed multiple tasks or projects simultaneously, especially under pressure. Discuss how you prioritise tasks and ensure deadlines are met.
✨Familiarise Yourself with Relevant Tools
Knowledge of Zoho CRM is essential for this position. Make sure to mention any experience you have with CRM systems, and if possible, do a bit of research on Zoho CRM beforehand. Being able to discuss its features and how you've used similar tools can set you apart.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle objections. Prepare by thinking of potential challenges you might face in the role and how you would address them. This will show your proactive approach and readiness to tackle issues as they arise.
