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For Companies At a Glance
- Tasks: Manage operations, customer support, and improve processes in a fast-paced environment.
- Company: Exciting company distributing collectable items to passionate customers.
- Benefits: Competitive salary, dynamic team, and opportunities for personal growth.
- Other info: Perfect for those who love celebrity culture and want to thrive in a vibrant workplace.
- Why this job: Join a passionate team and make a real impact in a growing business.
- Qualifications: 2+ years in admin or customer service, strong organisational skills.
The predicted salary is between 25000 - 27000 £ per year.
The Opportunity
Location: Brighton
Salary: £25,000 - £27,000 depending on experience
Working: 5 days per week in the office
The company distributes collectable items to 'super fan' customers, in the UK and further afield. They have grown significantly in the last 12 months, it is an exciting place to work if you like a challenge! They are looking for someone who is highly organised, and enjoys working in a fast paced, varied environment. They also want someone who is going to bring their ideas to improve processes.
You will work closely with the team, working on a blend of admin, operations, logistics and customer support tasks — keeping everything smooth, on time, and properly tracked. The team are passionate, hard working, friendly, and it is an exciting time to join the business.
Operations
- Fulfillment of orders, processing orders quickly and efficiently, ensuring quality of product at all times
- Learn processes, then bring your own ideas to improve 'how they do things'
- Spot issues and fix them before they become problems
- Manage day-to-day office operations, including supplies, contracts, and vendor relationships
- Help to onboard new hires
- Keep the workspace tidy and organised
Finance & Administration
- Process invoices, reconcile transactions, liaise with our accountant if required
- Keep records tidy: expenses, stock purchases, contracts
- Ensure that stock levels are accurate, and reflected on the relevant system
- Provide occasional PA-style support to the founders
Customer Service / Marketing
- Manage shared email inboxes and respond to customers with speed, care and clarity
- Work across platforms and handle multiple conversations at once
- Process orders, refunds, and returns accurately and efficiently
- Update CRM and order systems with clean, current data
- Work on social media and website marketing content
The Person
- 2 years+ administrator or customer service experience
- Passion for 'super fan' products is strongly desired (celebrity culture, film, music, collectables), some previous experience working in these industries is desired but not essential
- Shopify and Commerce experience is important
- Excellent organisational and multitasking skills, with strong attention to detail
- Strong negotiation and communication skills
- Dynamic self-starter, proactive and makes things happen
- Business acumen, bringing ideas to improve performance
- Excellent relationship builder
- Resilience, ability to work to tight deadlines
- Positive, can-do attitude
- Desired experience (not essential): Excel skills and familiarity with accounting systems
- Experience with social media marketing
Operations Executive in Eastbourne employer: The Career Agent
Contact Detail:
The Career Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in Eastbourne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Show them you’re not just another candidate; you’re genuinely excited about their products and ready to contribute your ideas to improve processes.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Operations Executive in Eastbourne
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Operations Executive role. Highlight your organisational skills, customer service experience, and any relevant industry knowledge to show us you're the perfect fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about 'super fan' products and how your ideas can improve our processes. Keep it engaging and personal – we want to get to know you!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've spotted issues and fixed them in previous roles. We love proactive candidates who can think on their feet and keep things running smoothly!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s quick and easy, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at The Career Agent
✨Know the Company Inside Out
Before your interview, take some time to research the company and its products. Understand their mission, values, and the specific items they distribute. This will not only show your enthusiasm but also help you tailor your answers to align with their goals.
✨Show Off Your Organisational Skills
As an Operations Executive, being organised is key. Prepare examples from your past experience where you successfully managed multiple tasks or improved processes. Be ready to discuss how you can bring that same level of organisation to their fast-paced environment.
✨Bring Ideas to the Table
The company is looking for someone who can improve processes. Think about potential improvements you could suggest during the interview. This shows initiative and that you're already thinking about how to contribute positively to the team.
✨Demonstrate Your Customer Service Skills
Since customer support is a big part of the role, be prepared to discuss your approach to handling customer inquiries and issues. Share specific examples of how you've provided excellent service in the past, especially in high-pressure situations.