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- Tasks: Be the go-to person for clients, ensuring their success and satisfaction with our SaaS products.
- Company: Join a fast-growing SaaS company focused on employee recognition and workplace culture.
- Benefits: Enjoy remote work options, excellent pension, and competitive reward schemes.
- Why this job: Experience a vibrant culture with opportunities for growth and collaboration in a dynamic team.
- Qualifications: Confident in managing B2B relationships, ideally with experience in SaaS and enterprise accounts.
- Other info: Work closely with a supportive leadership team and enjoy a flexible working environment.
The predicted salary is between 43000 - 52000 £ per year.
The company's SaaS products are bang on trend; employee recognition and rewards, helping their clients to build excellent workplace cultures, which improves retention.
Impressive company growth; they have a 98% retention rate with clients. Their own staff retention is excellent, due to the quality of their culture.
Top quality Managing Director in Europe, he is great to work with. The Head of Customer Success has a long tenure at the business, because "no two days are the same, I love the culture here and I have always been given opportunities to progress".
Company Overview: Rewards and employee recognition SaaS business, helping medium-large organisations to enhance their culture, retention and improve leadership capabilities. Their products are supported by an internal research institute, who analyse workplace culture and the psychology of motivation.
Team Overview: Join a Client Success team of 19 people.
The Role:
- Customer first mindset; key point of contact for clients, ensuring retention and growth of client accounts through world class account management.
- Provide technical and product support; working with internal stakeholders on growth opportunities.
- Customer Onboarding and Training - ensuring clients have a great onboarding experience and provide continuous training to get the most value out of their program solution.
- Strategic Thinking - proactive with your ideas to offer solutions to clients, ensure they always have the most appropriate products and services to deliver success.
- Working with the sales team on opportunities for existing account growth.
- Manage projects and prioritise workloads.
- Build an extensive understanding of the tools available to advise clients on solutions that achieve their goals and meet their tech needs.
The Person:
- Confident Account Manager, working with C-suite business partners across the globe.
- Experience in B2B client relationship management of £10m+ Enterprise accounts.
- Experience working with a Pharmaceutical business is desired but not essential.
- Experience of SaaS account support is preferable.
- Builds long-lasting relationships with key contacts.
- Proactive approach to work, thrive on change and excited about continuous learning.
- Organised, creative and excellent project management skills.
The Details:
- Contract: Permanent
- Salary: £50,000 - £60,000 depending on experience
- Working: 3 days in the office (Mon, Tues, Weds), 2 working from home
- Benefits: Excellent pension, competition and reward schemes.
Account Manager employer: The Career Agent
Contact Detail:
The Career Agent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager
✨Tip Number 1
Familiarise yourself with the company's SaaS products and their impact on workplace culture. Understanding how their solutions enhance employee recognition and retention will help you engage in meaningful conversations during interviews.
✨Tip Number 2
Network with current or former employees on platforms like LinkedIn. They can provide insights into the company culture and what it takes to succeed as an Account Manager, which can give you a competitive edge.
✨Tip Number 3
Prepare to discuss your experience with B2B client relationship management, especially with large accounts. Be ready to share specific examples of how you've successfully managed client relationships and driven growth.
✨Tip Number 4
Showcase your proactive approach and strategic thinking skills. Think of ways you can add value to the role and be prepared to present these ideas during your discussions with us.
We think you need these skills to ace Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management, particularly with B2B clients and SaaS products. Use specific examples that demonstrate your ability to build relationships and manage large accounts.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the company's culture and values. Mention your proactive approach and how you can contribute to client success and retention, aligning your skills with the job requirements.
Highlight Relevant Skills: In your application, emphasise skills such as strategic thinking, project management, and technical support. Provide examples of how you've successfully onboarded clients or improved account growth in previous roles.
Show Enthusiasm for Continuous Learning: Express your excitement about the opportunity to work in a dynamic environment. Mention any relevant training or certifications you have pursued that demonstrate your commitment to professional development in account management.
How to prepare for a job interview at The Career Agent
✨Showcase Your Client Management Skills
Be prepared to discuss your experience in managing B2B client relationships, especially with high-value accounts. Highlight specific examples where you've successfully retained clients or grown accounts, as this aligns perfectly with the company's focus on client retention and growth.
✨Demonstrate Your Technical Knowledge
Since the role involves providing technical and product support, brush up on the SaaS products offered by the company. Be ready to explain how you would help clients maximise their use of these tools, showcasing your understanding of both the product and the client's needs.
✨Emphasise Your Strategic Thinking
Prepare to share instances where you've proactively identified opportunities for clients. Discuss how you approach problem-solving and offer solutions that align with their goals, demonstrating your ability to think strategically and creatively.
✨Highlight Your Project Management Skills
The role requires excellent project management abilities, so be ready to talk about how you prioritise workloads and manage multiple projects simultaneously. Use specific examples to illustrate your organisational skills and how they have led to successful outcomes in previous roles.
