London, United Kingdom
Part-Time (18 Hours), £12.50 /hour + Bonus
Who We Are
The Care Partnership offers all inclusive 'business startup packages' to individuals looking to start a business in the care sector. Offering the true alternative to franchising we provide everything that is needed from a website and branding, through to CQC registration support and marketing.
We have helped to start a number of organisations across the country and we are looking to grow our administration team to assist us in helping more people start a rewarding and profitable business.
Working hours will be 10am - 4pm, 3 Days Per Week (Flexible), Monday to Friday. A mixture of home and office working.
Responsibilities
- Answering and directing calls as appropriate
- Email inbox management
- Assisting in the setup of new clients on internal systems
- Creation of documents for clients
- Qualifying inbound sales leads and passing to sales department (training provided)
- Where required setting appointments with existing clients and team diary management
- Replying to online support queries as appropriate
- Dealing with customer support queries by phone and/or passing to the right team member
- Performing research and creating reports as necessary
- Dealing with and organising inbound mail
- Creating and dealing with outbound mail communications (invoices, customer updates, welcome packs, brochures etc.)
- Fulfilling online orders for physical products as appropriate
- Printing documents in preparation for meetings
- Manage executive calendars and schedule meetings
- Prioritise and protect executive time
- Prepare daily/weekly agendas and meeting briefs
- Process expenses, invoices, and reimbursement claims
- Track deadlines and follow up on tasks/projects
- Book travel, accommodation, and prepare itineraries
- Take meeting minutes and circulate action points
- Maintain CRM systems, contact lists, and records
- Organise events, offsites, and conferences
- Manage office supplies, vendors, and subscriptions
- Anticipate executive needs and solve problems proactively
- Represent the executive in lower-level meetings
- Arrange personal appointments and travel (if required)
- Purchase gifts and organise personal or corporate events
Requirements
- A friendly personality and a fantastic telephone manner
- Customer service experience
- Excellent verbal and written communication skills
- Highly organised and good time management skills
- Excellent attention to detail
- A driven self-starter who is able to learn quickly
- Great IT skills, ability to create documents and use printing, photocopying and franking equipment
- Comfortable using a range of different IT software and able to learn quickly
- Fluent level of written and spoken English
- 2 + years’ experience in admin/customer service
What We Offer
- Competitive Salary and Bonus Structure
- Free Kindle & Unlimited Books
- Macbook, iPhone & Equipment
- Company Expense Card (Never be Out of Pocket)
- Regular Incentives & Bonus’
- Your Birthday Off & A Day Off for Christmas Shopping (In Addition to 100 Hours Paid Holiday)
- Hybrid Working (Office & Home)
- Central London Office
Admin / Executive Assistant employer: The Care Partnership
The Care Partnership is an exceptional employer, offering a dynamic work environment in the heart of London where innovation meets support. With competitive pay, a robust commission structure, and unique perks like a free Kindle and unlimited books, we prioritise employee growth and well-being. Our culture fosters collaboration and creativity, ensuring that every team member has the opportunity to thrive while helping others start their rewarding journeys in the care sector.
