At The Cardinal Partnership, we're not just a company; we're a partnership in both name and nature. As the world's largest employee-owned logistics organisation, we proudly house two beloved brands, Cardinal Global Logistics and Far Logistics. When you join our team, you become a partner in our collective success.
People have always been at the heart of what we do and we have an unwavering entrepreneurial spirit that has transformed a modest £15,000 investment into an industry-leading enterprise. We tailor these services to meet the precise needs of our 6000+ customers.
Join us in providing exceptional service and shaping the next chapter of our partnership journey. In return, you'll enjoy a competitive salary and enhanced benefits.
We are looking for an Import Airfreight Operator to join our Far Logistics team in Heathrow!
The Import Airfreight Operator is responsible for the end-to-end management of airfreight import shipments, ensuring customer requirements are delivered efficiently, compliantly and profitably. The role acts as a key point of contact for customers, suppliers, overseas agents and internal stakeholders, delivering high service standards, maintaining operational excellence and supporting the continued growth and development of airfreight services.
Key Responsibilities
- Manage airfreight import shipments from initial booking through to final delivery, ensuring all operational processes are completed accurately and efficiently.
- Provide proactive communication to customers, overseas agents, suppliers and internal stakeholders, ensuring all parties are kept informed throughout the shipment lifecycle.
- Build and maintain strong customer relationships, delivering a high standard of customer service and identifying opportunities to strengthen existing accounts.
- Support the quotation process and assist commercial teams in developing new and existing business opportunities.
- Monitor shipment profitability, financial performance and operational KPIs, identifying opportunities to improve margins and service delivery.
- Select and manage suppliers to ensure services remain competitive, cost-effective and aligned to customer requirements.
- Coordinate the successful implementation and integration of new customer business into operational processes.
- Work collaboratively with finance teams to ensure invoicing processes, customer payment terms and financial procedures are followed.
- Manage customer and supplier invoicing activities, resolving financial and operational queries in a timely manner.
- Monitor supplier and agent performance, ensuring service standards are maintained and improvement opportunities are identified.
- Support departmental objectives, business growth initiatives and continuous improvement activities.
- Provide additional operational support outside standard working hours where required to meet customer and business needs.
Behavioural Competencies
- Positive, proactive and customer-focused approach.
- Strong communication and relationship-building skills.
- Demonstrates accountability and ownership of responsibilities.
- Effective problem-solving and decision-making ability.
- Builds trust, credibility and collaborative relationships across the business.
- Able to identify issues early and implement appropriate solutions.
- Professional, adaptable and resilient under pressure.
- Organised with the ability to prioritise workload effectively.
- Committed to continuous improvement and service excellence.
Key Skills and Relevant Qualifications
- Previous experience in airfreight import operations.
- Strong understanding of international airfreight processes and end-to-end shipment management.
- Experience managing customer relationships and delivering high levels of customer service.
- Knowledge of customs procedures, import documentation and compliance requirements.
- Customs entry and Descartes system experience desirable.
- Strong commercial awareness with the ability to manage profitability and supplier costs.
- Excellent communication, organisational and time management skills.
- Competent user of Microsoft Office applications, including Outlook and Excel.
- Ability to manage multiple priorities and work effectively in a fast-paced environment.
- GCSEs, A Levels, NVQs, degree-level qualifications or relevant industry certifications desirable.
- Dangerous Goods, Customs or other freight forwarding qualifications advantageous.
We hire individuals not just based on their experience and skills, but also on their character. Our team members are enthusiastic, passionate, and dedicated to finding solutions for our clients. We believe in fostering a fun and supportive work environment, but above all, we are committed to exceeding expectations.
At The Cardinal Partnership, every employee is empowered to reach and surpass their potential. We remain steadfast in creating enduring business relationships and achieving long-term, sustainable success.
If this opportunity aligns with your ambitions, don't wait! Apply today to become a part of our thriving team. Keep in mind that if we receive a high volume of applications, we may close the role early, so act promptly to avoid any disappointment.
Import Airfreight Operator - Far Logistics (Heathrow) Ltd in Staines employer: The Cardinal Partnership
At The Cardinal Partnership, we pride ourselves on being the world's largest employee-owned logistics organisation, where every team member is a partner in our success. Our Basildon office fosters a vibrant work culture that prioritises collaboration, innovation, and personal growth, offering competitive salaries and enhanced benefits. Join us to not only advance your career as a Business Development Manager but also to contribute to a supportive environment that values your ideas and empowers you to exceed your potential.
