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- Tasks: Answer calls, respond to emails, and manage client queries with professionalism.
- Company: Join a dynamic team in a supportive Rugby office environment.
- Benefits: Competitive salary of £25,450, Monday to Friday hours, and a chance to grow your skills.
- Why this job: Be the voice of excellent customer service and make a difference for clients every day.
- Qualifications: Confident telephone manner, IT skills, and a passion for organisation and reliability.
- Other info: Enjoy a vibrant workplace with opportunities for personal and professional development.
The predicted salary is between 22000 - 29000 £ per year.
Rugby Office based - Monday - Friday 9am - 6pm £25,450 per annum
We are looking for an energetic individual with a very clear telephone manner and confident IT skills. You must have a passion for excellent customer service acting with professionalism at all times putting the client's needs first.
Key tasks for this role include:
- answering inbound calls and making outbound calls
- answering queries via email
- using a bespoke CRM system - making sure you are always keeping it updated
- quote adjustments to policies and issue relevant documentation.
Please only apply if you have:
- a confident and clear telephone manner and you have telephone experience talking to clients
- you are a confident IT user
- you enjoy being organised and working on your own initiative
- you are reliable and show a good work track record
Customer Service Advisor in Rugby employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Rugby
✨Tip Number 1
Make sure you research the company before your interview. Knowing their values and what they stand for will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role requires a clear telephone manner, try doing mock calls with friends or family to get comfortable. The more you practice, the more confident you'll sound when it counts.
✨Tip Number 3
Show off your IT skills during the interview. If you've used any CRM systems before, mention them! It’s a great way to demonstrate that you’re not just a people person but also tech-savvy, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Rugby
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your passion for excellent customer service in your application. We want to see how you put clients' needs first and any relevant experience you have in handling queries, whether over the phone or via email.
Be Clear and Confident: Since a clear telephone manner is key for this role, ensure your written application reflects that clarity. Use straightforward language and avoid jargon to demonstrate your communication skills right from the start.
Demonstrate Your IT Savvy: We’re looking for someone with confident IT skills, so don’t forget to mention any experience you have with CRM systems or similar software. Show us how tech-savvy you are and how you keep things organised!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Caraires Consultancy
✨Master Your Telephone Skills
Since the role requires a clear telephone manner, practice speaking clearly and confidently. Consider doing mock calls with a friend or family member to get comfortable with handling different types of customer queries.
✨Know the CRM Inside Out
Familiarise yourself with common CRM systems, especially if you have experience with any specific ones. Be ready to discuss how you've used technology in previous roles to manage customer interactions effectively.
✨Showcase Your Customer Service Passion
Prepare examples that highlight your commitment to excellent customer service. Think of situations where you went above and beyond for a client, as this will demonstrate your dedication to putting clients' needs first.
✨Organisational Skills Matter
Since the job involves being organised and working on your own initiative, come prepared with examples of how you've successfully managed your time and tasks in previous roles. This will show that you can handle the responsibilities of the position.
