Business Support Manager in Rugby

Rugby Based - working in the office £32-35k 37.5 hours per week Monday to Friday. Must be able to travel abroad over the Easter period - 2 weeks.

Our client, a very worthwhile children's charity in Rugby, is seeking a forward-thinking, proactive individual who will be responsible for the day-to-day management, coordination and administration of key organisational areas including Human Resources (HR), Information Technology (IT), Governance, and Office Management in its broadest sense.

Main tasks:

• Business Support and Operational Management
  • Oversee the effective day-to-day running of the business.
  • Act as a central coordination point for HR, IT, governance and office services.
  • Support the COO in implementing operational plans and organisational priorities.
  • Identify and implement improvements to systems, processes and ways of working.
• HR
  • Manage HR administration processes including recruitment, onboarding, contracts and record-keeping.
  • Ensure HR policies are up to date, compliant with legislation and effectively implemented.
  • Act as first point of contact for HR queries and provide guidance to managers and staff.
  • Support performance management, training and staff wellbeing initiatives.
• IT
  • Oversee the administration and coordination of IT systems and services.
  • Liaise with external IT providers to ensure reliable and secure infrastructure.
  • Ensure staff have appropriate access to systems and receive necessary support.
  • Promote effective and secure use of digital tools across the organisation.
• Governance and Compliance
  • Support governance processes including Board and committee administration, including minute taking and admin for the Trustees and Senior Leadership Team.
  • Collating papers and maintaining records.
  • Ensure organisational policies and procedures are documented, maintained and adhered to.
  • Monitor compliance with legal, regulatory and best practice standards, supporting the designated Company Secretary.
• Office Management
  • Ensure the efficient and professional running of the office environment (physical and virtual).
  • Oversee facilities, equipment, supplies and service contracts.
  • Maintain a safe, compliant and welcoming workplace.
  • Support the coordination of meetings, events and internal communications, including outside core business hours.
• General Support
  • Provide high-level administrative and operational support to the Senior Leadership Team.
  • Assist with organisational planning, reporting and monitoring of key activities.
  • Take on projects and additional responsibilities as required - ie co-ordination of volunteers on their Easter event.

Person Specification:

• Excellent communication skills (written and verbal), including proficient understanding of all social media platforms.
• Strong organisational and administrative skills with attention to detail.
• Experience across business support functions such as HR, IT coordination, governance or office management.
• Flexibility to work occasional evenings and weekends to meet the needs of our volunteers.
• Able to multitask and work to tight deadlines.
• High level of integrity, discretion and professionalism.
• Strong interpersonal skills.
• Proactive and solution-focused approach.
• The ability to travel to Lourdes for two weeks each Easter to deliver the largest annual event for the charity.
• Excellent leadership, communication, and interpersonal skills.

Desirable:

• Experience working in the charity or not-for-profit sector.
• Experience working in cross-cultural environments.

Interested? Please call us for an informal chat about the role. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful.

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