At a Glance
- Tasks: Support members and the public with high-quality, empathetic customer service.
- Company: Join a professional membership organisation known for its supportive culture.
- Benefits: Competitive salary, mainly remote work, and a chance to make a difference.
- Other info: Flexible hours with opportunities for continuous improvement and career growth.
- Why this job: Be the voice of support and help others while developing your skills.
- Qualifications: Experience in customer support and strong emotional intelligence required.
The predicted salary is between 33237 - 33237 £ per year.
Monday - Friday 36.25 hours a week (core hours 10am - 4pm) - mainly remote working - 2 roles available one until September 2026 the other until December 2026. £33,237 p.a.
An exciting opportunity has arisen to work for our client, 'an employer of choice' - a professional membership organisation - as a Customer Support and Engagement Officer. You will be supporting both the members and the public, delivering a high-quality, empathetic service.
Principal accountabilities:- Frontline Response: Handle a high volume of telephone and email enquiries from members, potential members, and the public, in line with service level agreements. Use empathy, active listening, and non-judgmental support to manage sensitive or complex conversations.
- Complex Judgement: Apply critical thinking and sound judgment to assess and resolve complex queries in real time, escalating where appropriate.
- Safeguarding: Be alert to safeguarding and high-risk concerns and escalate in accordance with organisational protocols.
- Guidance and Advocacy: Provide clear, accurate, and supportive guidance on policies, services, and frameworks.
- Member Engagement: Engage with lapsed or at-risk members to support retention and promote the value of membership.
- Collaboration: Work cross-functionally with other departments to ensure effective resolution of enquiries.
- Professional Representation: Represent our client in a professional, respectful, and values-led manner at all times.
- Continuous Improvement: Contribute to service improvement through feedback, data collection and collaboration.
Knowledge and experience required: The ideal applicant will have worked within a professional organisation (for example membership, public sector, banking) as a Customer Support Officer. You will need to demonstrate sound judgement, emotional intelligence, and professionalism. Confident accurate IT skills are essential.
Customer Support and Engagement Specialist. Job in Lutterworth LilyLifestyle Jobs employer: The Caraires Consultancy
As an employer of choice, our client offers a supportive and inclusive work culture that prioritises employee well-being and professional growth. With flexible remote working options and a commitment to continuous improvement, employees are encouraged to develop their skills while making a meaningful impact in the community. Join a team that values empathy and collaboration, ensuring that every member feels valued and supported.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support and Engagement Specialist. Job in Lutterworth LilyLifestyle Jobs
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your active listening skills. During interviews or calls, make sure to really listen to what they're saying. This will help you respond thoughtfully and show that you genuinely care about their needs.
✨Tip Number 3
Prepare for common customer support scenarios. Think about how you'd handle tricky situations or complex queries. Being ready with examples will demonstrate your critical thinking and judgement skills.
✨Tip Number 4
Don’t forget to follow up! After an interview or a conversation, send a quick thank-you note. It shows professionalism and keeps you fresh in their minds. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Support and Engagement Specialist. Job in Lutterworth LilyLifestyle Jobs
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Support and Engagement Specialist role. Highlight your experience in handling enquiries and providing empathetic support, as this is key to what we’re looking for.
Showcase Your Skills:Don’t forget to emphasise your IT skills and any experience you have in professional organisations. We want to see how you’ve used critical thinking and sound judgement in past roles, so give us some solid examples!
Be Personable:Since this role involves a lot of member engagement, let your personality shine through in your application. We value emotional intelligence and professionalism, so share any relevant experiences that demonstrate these traits.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Caraires Consultancy
✨Know Your Stuff
Before the interview, make sure you thoroughly understand the role of a Customer Support and Engagement Specialist. Familiarise yourself with the key responsibilities like handling enquiries and providing empathetic support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role requires a high level of empathy and active listening, prepare examples from your past experiences where you've successfully managed sensitive conversations. Think about how you can demonstrate your ability to connect with members and provide non-judgmental support during the interview.
✨Think on Your Feet
Be ready to tackle complex queries during the interview. Practice critical thinking scenarios where you had to assess and resolve issues quickly. This will not only showcase your problem-solving skills but also your ability to remain calm under pressure, which is crucial for this role.
✨Engage and Collaborate
Highlight your experience working cross-functionally with other departments. Prepare to discuss how you've contributed to service improvements in previous roles. This shows that you’re a team player who values collaboration, which is essential for engaging with both members and colleagues effectively.
