Commercial Insurance Executive (Renewals) in Lutterworth

Lutterworth based – 5 days in the office Permanent Monday to Friday – 35hrs (9.00 – 17.00) £35,000 – £40,000 pa (depending on experience) Our client, a well-established commercial insurance provider based in Lutterworth, is seeking an Insurance Account Executive to join their busy renewals team. The key responsibilities of an Insurance Account Executive (Renewals): * Conduct fact-finding calls to identify clients’ requirements and provide quotations in line with Treating Customers Fairly (TCF) principles. * Contact clients to renew policies and prepare all renewal documentation in accordance with company guidelines. Communicate quotations, advising on price and cover to meet the applicant’s needs. * Achieve income and conversion targets by maximising use of team resources. * Accurately document all customer interactions and maintain data integrity within Acturis. * Balance company policy with customer benefit in all decision-making processes. The minimum requirements for the Insurance Account Executive role (Renewals): * 1 – 2 years commercial insurance experience * Previous experience in telephone-based insurance renewals or account management * Demonstrable commitment to customer satisfaction and professional integrity. * Ability to handle challenging customers and complaints with patience and professionalism. * Proven team-player with a strong work ethic and willingness to work occasional overtime. * Highly organised, detail-oriented and able to multitask in a fast-paced environment. The ideal candidate for the Insurance Account Executive (Renewals) role: * Proficiency in using Acturis or similar automated information systems * Track record of meeting or exceeding financial targets and KPIs * Proactive approach to process improvement and personal development * Demonstrates a clear understanding of wider insurance policies. Insurance Account Executive benefits: * Comprehensive training and development programme * Company contributory pension scheme * Discretionary bonus scheme * 25 days annual leave plus increase after years of service * Medical Insurance * Free on-site parking The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated. Interested? Please apply below or call us on (phone number removed) for an informal chat. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website