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- Tasks: Support the processing of complaints and manage a portfolio of cases.
- Company: Dynamic organisation based in Lutterworth with a focus on professional conduct.
- Benefits: Flexible working, company pension, and 25 days annual leave.
- Other info: Remote work with occasional office attendance until April 2027.
- Why this job: Make a real difference by ensuring fair and effective complaint handling.
- Qualifications: Experience in case management and strong communication skills required.
The predicted salary is between 33237 - 33237 £ per year.
Mainly remote - with occasional office attendance
Fixed term contract until the end of April 2027
Monday to Friday - 36.25hrs
£33,237pa
Our client, an organisation based in Lutterworth, are seeking a highly skilled administrator who has worked within a Professional Conduct department previously. The successful candidate will be supporting in the timely, effective and lawful processing of complaints – please only apply if you have relevant experience.
Key responsibilities of a Case Processor
- Providing administrative support to agreed standards and deadlines and in particular with regard to complaints from initial panel stages to the hearing and post hearing stages
- Communicating both verbally and in writing with parties to a complaint to keep them informed of the progress of the case
- Managing and owning a portfolio of cases
- Assisting in the arrangement, facilitation, support and servicing of panel meetings
The minimum requirements of a Case Processor
- Proven experiences as a case worker or similar
- Experience working in a fast paced and demanding role overseeing a high volume of caseloads
- Knowledge of the Professional Conduct Procedures and Ethical Frameworks
- Excellent communication and listening skills, proactive and enthusiastic
- Can maintain relationships with people at all levels
- Excellent planning and organisational skills
- Experience with word, excel, outlook, databases etc
- Good interpersonal skills
Benefits of working as a Case Processor
- Company pension
- Flexible working
- Remote / hybrid working
- 25 days annual leave +
Case Administrator in London employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in Professional Conduct. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and complaints handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed high caseloads effectively. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Case Administrator in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in professional conduct and case management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Case Administrator role. Share specific examples of your past work that relate to the responsibilities listed in the job description.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since this role involves managing cases and communicating with various parties.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Caraires Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of Professional Conduct Procedures and Ethical Frameworks. Being able to discuss these confidently will show that you’re not just familiar with the role, but that you truly understand the nuances involved in case processing.
✨Showcase Your Experience
Prepare specific examples from your previous roles where you managed a high volume of cases or communicated effectively with various stakeholders. This will help demonstrate your ability to handle the demands of the position and your proactive approach to problem-solving.
✨Practice Your Communication Skills
Since the role involves a lot of communication, both verbal and written, practice articulating your thoughts clearly. You might even want to rehearse common interview questions with a friend to ensure you come across as confident and articulate during the actual interview.
✨Be Organised and Prepared
Before the interview, organise your thoughts and any documents you might need. Bring along a list of questions to ask about the role and the company. This shows that you’re genuinely interested and have done your homework, which can set you apart from other candidates.