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- Tasks: Coordinate customer service calls and manage survey bookings from the comfort of your home.
- Company: Join a leading chartered surveyor firm with a supportive team culture.
- Benefits: Enjoy remote work, 28 days holiday, and flexible perks like gym memberships.
- Why this job: Make a difference in customer experiences while enjoying a flexible work-life balance.
- Qualifications: Strong communication skills and a knack for IT; customer service experience preferred.
- Other info: Great career progression opportunities in a fast-paced, dynamic environment.
The predicted salary is between 20500 - 29500 £ per year.
Overview
Remote role – Home Based Working (Hybrid and office based available if nr Northamptonshire). Permanent. 37.5hrs per week – predominantly Monday to Friday (with occasional weekend availability). Hours – shifts between 8am and 8pm or 11.30am to 8pm. Salary: £24,570pa. Start date: March 2026.
Do you enjoy working from home? Our chartered surveyor client is looking for Customer Service Coordinators to join their busy team. Within this role, the successful candidate can choose whether to work full from home or do some days in the office. Inbound and outbound calling, you will be contacting customers, lenders, vendors and tenants to book in survey slots and manage queries. All equipment will be provided – however you must have a strong internet connection.
Responsibilities
- Making and receiving calls to estate agents, vendors, tenants and other parties to arrange appointments for surveys
- Managing customer expectations and dealing with general booking queries
- Computer-based tasks and data entry onto a CRM and booking system
- Building and maintaining good relationships with internal and external stakeholders
Qualifications
- Great customer service and communication skills – experience with customer service over the phone in a call centre environment ESSENTIAL
- Great with IT – quick to pick up new systems as well as Microsoft Teams
- Excellent attention to detail and organisational skills
- Ability to work in a fast paced environment – adhering to targets – experience essential
- Extremely reliable
- Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
- Must be happy to work from home (or hybrid/office based if nr Kettering)
Benefits
- Home working
- 28 days holiday (inc. bank holidays)
- Career pathway and progression opportunities
- Flexible benefits scheme: Gym membership, discounts on high-street stores, healthcare cash plan
Interested? If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website.
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Customer Service Coordinator - Remote employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator - Remote
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the chartered surveyor client. Understanding their values and services will help you tailor your responses and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries and managing expectations during the actual interview.
✨Tip Number 3
Show off your tech skills! Since the job involves using CRM systems and Microsoft Teams, be ready to discuss your experience with these tools. If you’ve used similar software, share specific examples to demonstrate your adaptability.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep your name fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Customer Service Coordinator - Remote
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and communication skills. We want to see how you can bring your unique flair to our team, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Coordinator role. We love seeing enthusiasm, so let your personality come through!
Show Off Your Tech Skills: Since this role involves using various systems, mention any relevant IT skills or experiences you have. If you’re quick to learn new tech, we want to know about it – it’s a big plus for us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Caraires Consultancy
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Customer Service Coordinator role. Familiarise yourself with the key responsibilities like managing calls and booking surveys. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role involves a lot of phone interaction, practice your communication skills. Think about how you would handle common customer queries or complaints. During the interview, be clear and articulate, and don’t hesitate to demonstrate your ability to build rapport over the phone.
✨Highlight Your Tech Savviness
The job requires good IT skills, so be prepared to discuss your experience with CRM systems and Microsoft Teams. If you've used similar tools before, share specific examples of how you adapted quickly to new software. This will reassure them that you can hit the ground running.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of examples from your past experiences where you successfully managed customer expectations or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
