Customer Service Coordinator

Permanent Southam – Office based Monday to Friday – 8.30am to 5pm with a 4pm finish on Fridays £26,000pa (plus commission scheme – up to £800 per quarter) Our client, a small and very friendly company based in Southam, are looking for a Customer Service Coordinator to join their small but busy team. The key responsibilities of a Customer Service Coordinator: * Order capture and processing through telephone, e-mail and web order portal * Customer query handling concerning products, order status, accounts receivable status * Complaint handling * Quotations using the CRM system for pricing etc * Upselling to existing customer base The requirements of a Customer Service Coordinator: * Proven strong customer service experience in an office * Great telephone manner and communication skills * You will enjoy a wide customer service and key account responsibility – the ability to create and maintain relationships * Hard working, driven and motivated with the ability to work to deadlines * Willingness to work in a team and chip in wherever needed The benefits of working as a Customer Service Coordinator: * 20 days holiday plus BH – an additional day per year of service up to 25 * Bonus scheme * Pension plan * Life assurance * Westfield healthcare cash plan * On site parking Interested? Please apply below. If you have sent us a copy of your CV and not had a reply within 5 working days we would kindly ask you to assume your application on this occasion has been unsuccessful. For our Privacy Policy, please see our website. The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner – as we want to be treated