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- Tasks: Engage with customers via phone and email, providing updates and support.
- Company: Join a growing business in Rugby, dedicated to customer care and employee well-being.
- Benefits: Enjoy a supportive work environment with potential for flexible hours in the future.
- Why this job: Be part of a friendly team, making a real difference in customers' lives.
- Qualifications: Customer service experience preferred; strong IT and communication skills required.
- Other info: Office-based role with a standard Monday to Friday schedule.
The predicted salary is between 20000 - 30000 £ per year.
Office Based Monday - Friday - 8am - 4pm (37.5 hours a week) - £25,000 per annum. Please note this role may evolve to work weekends and shifts but this is not operating currently at Swift Valley Industrial Estate Rugby.
Our client is looking for an experienced customer service administrator to join a pleasant team of 6. The role will involve speaking and emailing to vulnerable customers providing them with updates, information and help with their enquiries. This is a growing business, looking for someone able to deal with a changing environment and able to provide ideas and support.
Main responsibilities:
- Dealing with customer enquiries via telephone and email and showing genuine customer care.
- Providing administrative support.
- Resolve customer queries, complaints, or issues by providing solutions.
- Entering information and updating the CRM system.
Skills & experience:
- Customer service experience ideally in contact centre or retail (ideally both).
- Strong IT skills with experience of Outlook, Word and Excel.
- Excellent verbal and written communication skills.
- Strong attention to detail.
- Able to adapt to a changing environment.
This client offers a supportive work environment focused on employee well-being and success.
Customer Service Administrator employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding their approach to customer service will help you align your responses during any interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Prepare examples from your past experiences where you've successfully handled customer enquiries or complaints. This will demonstrate your ability to provide genuine customer care and problem-solving skills.
✨Tip Number 3
Brush up on your IT skills, especially with Outlook, Word, and Excel. Being able to confidently navigate these tools will show that you're ready to handle the administrative aspects of the role effectively.
✨Tip Number 4
Be prepared to discuss how you adapt to changing environments. Think of specific instances where you've successfully adjusted to new challenges, as this is crucial for the evolving nature of the role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in contact centres or retail. Emphasise your strong IT skills and any relevant administrative support roles you've held.
Craft a Compelling Cover Letter: In your cover letter, express your genuine care for customers and provide examples of how you've resolved queries or complaints in the past. Mention your adaptability to changing environments and your ability to contribute ideas.
Showcase Communication Skills: Since excellent verbal and written communication skills are crucial for this role, ensure your application is free from errors and clearly conveys your thoughts. Consider including a brief example of effective communication with a customer.
Highlight Attention to Detail: Demonstrate your attention to detail by ensuring all information in your application is accurate and well-organised. You might also mention specific instances where your attention to detail made a difference in your previous roles.
How to prepare for a job interview at The Caraires Consultancy
✨Show Genuine Customer Care
During the interview, demonstrate your ability to empathise with customers. Share examples of how you've handled vulnerable customers in the past, showcasing your patience and understanding.
✨Highlight Your IT Skills
Make sure to discuss your proficiency with Outlook, Word, and Excel. Prepare to give specific examples of how you've used these tools in previous roles to enhance customer service or streamline processes.
✨Adaptability is Key
Since the role may evolve, emphasise your ability to adapt to changing environments. Share experiences where you've successfully navigated changes in your previous jobs, showing that you're flexible and open to new challenges.
✨Prepare for Common Scenarios
Anticipate questions about handling customer complaints or queries. Prepare structured responses using the STAR method (Situation, Task, Action, Result) to clearly articulate how you resolved issues in the past.
