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- Tasks: Support the processing of complaints and manage a portfolio of cases.
- Company: Dynamic organisation based in Lutterworth with a focus on professional conduct.
- Benefits: Flexible working, 25 days leave, corporate yoga, and health cash plan.
- Other info: Remote work with occasional office attendance and excellent career growth opportunities.
- Why this job: Make a real difference by ensuring fair and effective complaint handling.
- Qualifications: Experience in case management and strong communication skills required.
The predicted salary is between 33237 - 33237 £ per year.
Mainly remote - with occasional office attendance. Fixed term contract until the end of April 2027. Monday to Friday - 36.25hrs. £33,237pa.
Our client, an organisation based in Lutterworth, are seeking a highly skilled administrator who has worked within a Professional Conduct department previously. The successful candidate will be supporting in the timely, effective and lawful processing of complaints – please only apply if you have relevant experience.
Key responsibilities of a Case Processor:
- Providing administrative support to agreed standards and deadlines, particularly with regard to complaints from initial panel stages to the hearing and post-hearing stages.
- Communicating both verbally and in writing with parties to a complaint to keep them informed of the progress of the case.
- Managing and owning a portfolio of cases.
- Assisting in the arrangement, facilitation, support and servicing of panel meetings.
The minimum requirements of a Case Processor:
- Proven experience as a case worker or similar.
- Experience working in a fast-paced and demanding role overseeing a high volume of caseloads.
- Knowledge of the Professional Conduct Procedures and Ethical Frameworks.
- Excellent communication and listening skills, proactive and enthusiastic.
- Can maintain relationships with people at all levels.
- Excellent planning and organisational skills.
- Experience with Word, Excel, Outlook, databases etc.
- Good interpersonal skills.
Benefits of working as a Case Processor:
- Company pension.
- Flexible working.
- Remote / hybrid working.
- 25 days annual leave + bank holidays.
- 15 different types of leave.
- Corporate yoga service.
- Free parking.
- Health cash plan.
Case Administrator employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Case Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who have experience in Professional Conduct. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to case management and complaints handling. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your organisational skills! During interviews, share specific examples of how you've managed high caseloads effectively. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Case Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in professional conduct and case management. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Case Administrator role. Be specific about your past experiences and how they relate to the responsibilities listed in the job description.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your excellent verbal and written skills. Keep your language clear and professional, but don’t forget to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at The Caraires Consultancy
✨Know Your Stuff
Make sure you brush up on your knowledge of Professional Conduct Procedures and Ethical Frameworks. Being able to discuss these confidently will show that you’re not just a good administrator, but someone who understands the nuances of the role.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've managed a high volume of cases or supported panel meetings. This will help demonstrate your ability to handle the demands of the job and give the interviewer a clear picture of your capabilities.
✨Communication is Key
Since the role involves a lot of communication, practice articulating your thoughts clearly and concisely. Think about how you would keep parties informed about case progress and be ready to share examples of how you've done this in the past.
✨Be Organised
With the need for excellent planning and organisational skills, consider bringing a portfolio or a digital device to showcase your organisational methods. This could include how you manage your caseloads or any tools you use to stay on top of deadlines.