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- Tasks: Support team leaders in managing and developing a call centre team.
- Company: Join a successful property services company based in Kettering.
- Benefits: Enjoy hybrid working, flexible benefits, and development opportunities.
- Why this job: Be part of a supportive culture while enhancing your leadership skills.
- Qualifications: Customer service experience and previous supervisory role required.
- Other info: Must pass a DBS and Credit Check.
The predicted salary is between 21000 - 35000 £ per year.
Kettering based office - hybrid working (2 days in office)
Monday to Friday - 11.30am to 8pm (flexibility may be required in the future for weekends)
£25,000
Start date: 23rd June 2025
Our client, a successful property services company based in Kettering, are looking for an Assistant Team Leader for their call centre team. You will play a key role in supporting the operations manager and team leaders to lead, manage, engage and develop a team of advisors. Please note that you will work shifts between 8am and 8pm Monday to Friday in this role.
The key responsibilities of a Call Centre Assistant Team Leader:
- Assisting team leaders in the day to day running of the team, including office based and remote workers
- Supporting colleagues with coaching to improve performance
- Covering annual leave and unplanned absence of Team Leaders
- Assisting in ensuring the team meet individual targets and providing performance data
- Contributing to a supportive company culture, motivating the team
- Resolving issues at the first point of contact
The required skills and qualities of a Call Centre Assistant Team Leader:
- Customer service experience in a call centre environment
- Previous experience in an assistant team leader / deputising or supervisory role in a customer service office environment (ideally call centre)
- Used to dealing with complaints and difficult customers
- Confident use of CRM systems, MS Office, including Teams, Outlook and Excel
- Positive, professional and resilient personality with excellent communication skills
- PLEASE NOTE: Must be able to pass a DBS and Credit Check with no criminal records, IVAs, CCJs or bankruptcies
The benefits of working as a Call Centre Assistant Team Leader: Development and learning opportunities, hybrid working, flexible benefits scheme (gym membership, discounts of high-street stores, healthcare cash plan)
Interested?
Please apply below.
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The Caraires Consultancy operates with integrity by treating our clients, applicants and suppliers in a fair and honest manner - as we want to be treated.
Assistant Team Leader - Call Centre employer: The Caraires Consultancy
Contact Detail:
The Caraires Consultancy Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Team Leader - Call Centre
✨Tip Number 1
Familiarise yourself with the company culture and values of the property services company. Understanding their mission and how they support their employees will help you align your responses during interviews and demonstrate that you're a good fit for the team.
✨Tip Number 2
Brush up on your customer service skills, especially in handling complaints and difficult situations. Be prepared to share specific examples from your past experiences that showcase your ability to resolve issues effectively and maintain a positive attitude.
✨Tip Number 3
Get comfortable with CRM systems and Microsoft Office tools, particularly Teams, Outlook, and Excel. Being able to demonstrate your proficiency in these applications during the interview can set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your leadership style and how you would motivate and engage a team. Think about strategies you've used in the past to support colleagues and improve performance, as this will be crucial for the Assistant Team Leader role.
We think you need these skills to ace Assistant Team Leader - Call Centre
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially in a call centre environment. Emphasise any previous roles as an assistant team leader or in supervisory positions.
Craft a Strong Cover Letter: Write a cover letter that showcases your leadership skills and ability to support team members. Mention specific examples of how you've resolved customer complaints or motivated a team in the past.
Highlight Relevant Skills: In your application, clearly outline your proficiency with CRM systems and MS Office tools like Teams, Outlook, and Excel. These are crucial for the role and should be prominently featured.
Prepare for Background Checks: Since the role requires passing a DBS and Credit Check, ensure you have no issues that could affect your application. Be ready to discuss your background if necessary.
How to prepare for a job interview at The Caraires Consultancy
✨Showcase Your Leadership Skills
As an Assistant Team Leader, you'll need to demonstrate your ability to lead and support a team. Prepare examples from your past experiences where you've successfully managed or motivated a team, even in challenging situations.
✨Familiarise Yourself with CRM Systems
Since the role requires confident use of CRM systems and MS Office, brush up on your skills with these tools. Be ready to discuss how you've used them in previous roles to improve customer service or team performance.
✨Prepare for Customer Service Scenarios
Expect questions about handling difficult customers and complaints. Think of specific instances where you resolved issues effectively and be prepared to explain your thought process and the outcome.
✨Emphasise Your Flexibility
The job may require flexibility in working hours, including weekends. Highlight your willingness to adapt to changing schedules and your experience in similar environments to show you're a good fit for the role.
