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- Tasks: Manage reservations and maximise room sales through proactive selling techniques.
- Company: Join a dynamic hospitality team focused on delivering exceptional guest experiences.
- Benefits: Enjoy flexible shifts, competitive pay, and opportunities for career growth.
- Why this job: Perfect for those who love customer interaction and thrive in a fast-paced environment.
- Qualifications: O levels or Diploma in Hospitality Management; 1 year experience preferred.
- Other info: Knowledge of Opera PMS is essential; rotating shifts required.
The predicted salary is between 24000 - 36000 £ per year.
SCOPE
Reporting to the Reservations Supervisor, the Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximization of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.
RESPONSIBILITIES
- Effectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.
- Review daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day.
- Control no show and late cancellation charges.
- Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.
- Assist in monitoring reservation pick-up for the coming months.
- Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
- Review EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.
- Ensure property’s compliance to the Best Rate Guarantee policy.
- Follow internal credit policy.
- Additional responsibilities and tasks as assigned.
REQUIREMENTS
- Minimum O levels or Diploma in Hospitality Management.
- Excellent communication skills.
- Minimum 1 year experience in a similar capacity.
- Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
- Willingness to work on rotating shifts, weekends and public holiday.
- Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage
- Knowledge of Opera PMS is imperative
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Reservations Executive employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Contact Detail:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive
✨Tip Number 1
Familiarise yourself with the specific software mentioned in the job description, such as Opera PMS and OCM. Having hands-on experience or even completing online tutorials can give you a significant edge during the interview.
✨Tip Number 2
Brush up on your communication skills, especially in handling reservations over the phone and via email. Practising role-play scenarios can help you respond confidently and efficiently to customer inquiries.
✨Tip Number 3
Research the company’s policies, especially regarding their Best Rate Guarantee. Understanding their approach will allow you to discuss how you can contribute to maintaining these standards during your interview.
✨Tip Number 4
Prepare examples from your past experience that demonstrate your ability to manage inventory and maximise sales through upselling. Being able to share specific instances will showcase your relevant skills effectively.
We think you need these skills to ace Reservations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reservations or hospitality management. Emphasise any specific skills related to inventory management, customer service, and communication that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention your experience with reservation systems like Opera PMS and how you can contribute to maximising room sales.
Highlight Relevant Experience: In your application, focus on your previous roles that involved handling reservations, managing inventory, or working in a customer-facing position. Use specific examples to demonstrate your ability to handle challenges effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Reservations Executive.
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Showcase Your Communication Skills
As a Reservations Executive, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, whether it's through role-playing scenarios or discussing past experiences where you successfully handled customer inquiries.
✨Familiarise Yourself with Relevant Systems
Knowledge of systems like Opera PMS and OCM is crucial for this role. Before the interview, take some time to research these systems and be ready to discuss how your experience aligns with their functionalities.
✨Highlight Your Sales Techniques
Since the role involves maximising room sales through proactive selling and upselling, think of examples from your previous jobs where you successfully increased sales or improved customer satisfaction through effective selling techniques.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss how you've handled challenges in past roles, especially related to reservations or customer service. Employers appreciate candidates who can think on their feet and resolve issues efficiently.
