At a Glance
- Tasks: Answer calls and connect guests with the right departments while providing top-notch service.
- Company: Join a prestigious hotel brand known for its exceptional hospitality.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Other info: Dynamic role with a chance to work in a diverse team and meet people from around the world.
- Why this job: Be the friendly voice that enhances guests' experiences in a vibrant hotel environment.
- Qualifications: O levels or Diploma in Hospitality Management and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
Reporting to the Front Office Manager, the incumbent in this position is responsible for answering all incoming calls originating from within and outside the hotel in a friendly and caring manner according to the Kempinski and LQA standards.
RESPONSIBILITIES
- Answer all incoming calls, connect them to the appropriate extension in an efficient, friendly and caring manner according to the Kempinski standards.
- Write down messages accurately for our guests and deliver messages in a timely manner.
- Handle guests' requests for DND (Do Not Disturb) and confidential status.
- Handle personal wakeup call requests for guests according to the LQA standard and automatic wakeup call requests for group and crew guests.
- Answer all guest questions/requests in a friendly and caring manner, take appropriate actions or if needed, refer the matters to the relevant persons to handle.
- In case of emergency, handles all communications for the hotel whilst serving as the communication center.
- Additional responsibilities and tasks as assigned.
REQUIREMENTS
- Minimum O levels or Diploma in Hospitality Management.
- Excellent communication skills.
- Minimum 1 year experience in hotel service line.
- Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
- Willingness to work on rotating shifts, weekends and public holiday.
Telephone Operator in Penarth employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Kempinski Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee well-being and professional growth. As a Telephone Operator, you will be part of a dedicated team in a luxurious environment, where your contributions are valued and recognised. With opportunities for career advancement and a commitment to maintaining the highest standards of service, working at Kempinski not only provides meaningful employment but also a chance to thrive in the hospitality industry.
Contact Details:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Operator in Penarth
✨Tip Number 1
Make sure to research the hotel and its values before your interview. Knowing about Kempinski's standards will help you show that you're a great fit for their team!
✨Tip Number 2
Practice your communication skills! Since you'll be answering calls and handling guest requests, being articulate and friendly is key. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experience where you handled guest complaints or emergencies effectively. This will impress the hiring manager!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Telephone Operator in Penarth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and caring nature shine through. We want to see how you connect with people, so don’t be afraid to show a bit of your personality in your cover letter!
Tailor Your Experience:Make sure to highlight any relevant experience you have in hospitality or customer service. We’re looking for someone who can handle calls and guest requests efficiently, so give us examples that showcase your skills.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Remember, we’re looking for someone who can communicate effectively, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Know the Company Standards
Before your interview, make sure you understand the Kempinski and LQA standards mentioned in the job description. Familiarise yourself with their values and how they prioritise guest experience. This will help you demonstrate that you align with their expectations during the interview.
✨Practice Your Communication Skills
As a Telephone Operator, excellent communication is key. Practice answering common interview questions in a friendly and professional manner. You might even want to role-play with a friend to simulate the interview environment and get comfortable with articulating your thoughts clearly.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess how you would handle specific situations, like dealing with a complaint or managing emergency communications. Think of examples from your past experience where you successfully navigated similar challenges and be ready to share those stories.
✨Show Your Flexibility
The job requires working on rotating shifts, weekends, and public holidays. Be prepared to discuss your availability and willingness to adapt to the hotel's scheduling needs. Highlight any previous experience you have with flexible working hours to show you're a great fit for the role.
