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- Tasks: Manage reservations and maximise room sales through proactive selling techniques.
- Company: Join a dynamic hospitality team focused on excellence and guest satisfaction.
- Benefits: Competitive salary, flexible shifts, and opportunities for career advancement.
- Why this job: Be part of a vibrant team and enhance your skills in the hospitality industry.
- Qualifications: O levels or Diploma in Hospitality Management and excellent communication skills.
- Other info: Experience with Opera PMS is a plus; embrace a fast-paced, rewarding environment.
The predicted salary is between 18800 - 30000 £ per year.
Reporting to the Assistant Reservations Manager, the Reservations Executive is responsible for the accurate recording and processing of reservations as well as the maximisation of room sales through pro-active selling and up-selling techniques. He/She handles all reservations requests via telephone, email, fax and internet in a friendly, efficient and prompt manner.
RESPONSIBILITIES
- Effectively manage and be in control of all inventory, system close-out when necessary and rate availability in order to achieve optimum results in occupancy, average rate and revenue.
- Review daily reservations accuracy (including but not limited to the rates compliance from segment and source) by checking reservations made the previous day and arrivals for the following day.
- Control no show and late cancellation charges.
- Ensure all internal package breakdowns are loaded and tagged to the reservations in line with financial department.
- Assist in monitoring reservation pick-up for the coming months.
- Ensure all sellable contracted rates are loaded in all systems for ease of use by Reservations.
- Review EzRMS, SynXis, OCM & PMS availability keeping sufficient inventory for high yield segments.
- Ensure property’s compliance to the Best Rate Guarantee policy.
- Follow internal credit policy.
- Additional responsibilities and tasks as assigned.
REQUIREMENTS
- Minimum O levels or Diploma in Hospitality Management.
- Excellent communication skills.
- Minimum 1 year experience in a similar capacity.
- Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
- Willingness to work on rotating shifts, weekends and public holiday.
- Knowledge of Opera Channel Management (OCM) and Central Reservation System (CRS) will be an advantage.
- Knowledge of Opera PMS is imperative.
Reservations Executive in Penarth employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Contact Detail:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reservations Executive in Penarth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues in the hospitality industry. You never know who might have a lead on a Reservations Executive role or can put in a good word for you.
✨Tip Number 2
Practice your pitch! When you get the chance to chat with potential employers, be ready to showcase your skills in reservations management and your knack for upselling. Make sure to highlight your experience with systems like Opera PMS.
✨Tip Number 3
Stay proactive! Don’t just wait for job openings to pop up. Reach out directly to hotels or companies you’re interested in. A friendly email expressing your interest can go a long way in landing that Reservations Executive position.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly shows your enthusiasm and commitment to joining our team. Let’s get you that dream job!
We think you need these skills to ace Reservations Executive in Penarth
Some tips for your application 🫡
Show Off Your Experience: When you're writing your application, make sure to highlight any relevant experience you have in reservations or hospitality. We want to see how your background aligns with the role of Reservations Executive, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the position. Remember, we’re looking for someone who can communicate effectively!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements mentioned in the job description. Mention your familiarity with systems like Opera PMS or any other relevant tools, as this will show us you’ve done your homework.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Know Your Stuff
Make sure you’re familiar with the key responsibilities of a Reservations Executive. Brush up on your knowledge of reservation systems like Opera PMS and OCM, as well as the importance of upselling techniques. This will show that you’re not just interested in the role but also prepared for it.
✨Show Off Your Communication Skills
Since this role requires excellent communication, practice how you articulate your thoughts. Be ready to demonstrate your ability to handle reservations requests efficiently and in a friendly manner. Maybe even prepare a few examples of how you've successfully managed customer interactions in the past.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like handling a late cancellation or managing inventory during peak times. Think through your responses ahead of time, focusing on how you would maintain professionalism and adhere to company policies while ensuring customer satisfaction.
✨Dress the Part
First impressions matter! Dress smartly and professionally to reflect the high standards expected in the hospitality industry. This shows that you take the interview seriously and understand the importance of grooming and attitude in a customer-facing role.
