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- Tasks: Lead hotel operations at night, ensuring top-notch service and guest satisfaction.
- Company: Dynamic hotel with a focus on exceptional guest experiences.
- Benefits: Competitive pay, flexible hours, and opportunities for career advancement.
- Other info: Join a vibrant team and enjoy a supportive work environment.
- Why this job: Be the face of the hotel at night and make a real difference for guests.
- Qualifications: 3 years in a similar role, strong English skills, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
Reporting to the Front Office Manager, the incumbent is responsible for the smooth running of the hotel operations during the night. He/She will lead and manage all sections of the Hotel during the night in order to ensure the highest level of Security and standards of service in accordance with the policies, procedures and standards of the Hotel.
Overall Objectives:
- Direct hotel and front office operations such as checking in, checking out and providing guest assistance whilst ensuring compliance with all front office policies, procedures, standards and satisfaction of guests’ needs.
- Ensure that all guests receive prompt, cordial attention and personal recognition and resolve related problems.
- Handle all customers’ complaints during the night to ensure their satisfaction and proper documentation.
- Handle guest requests and complaints in a polite and efficient manner, giving further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests.
- Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
- Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
- During sell out nights, deal with overbooking situations in the most professional and diplomatic manner to keep the degree of possible dissatisfaction of guests inconvenienced by the situation as low as possible.
- Complete night audits, reports and day-end closing.
- Keep abreast of all emergency procedures, hotel promotions, product knowledge, VIP arrivals, upcoming events and brief direct subordinates accordingly so that all Front Office team members are able to answer guest requests and questions.
Requirements:
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English.
- Minimum 3 years’ experience in a similar role.
- Comprehensive Opera knowledge.
- Mature & Customer focused.
- Able to work permanent night shift.
Night Manager in Penarth employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Contact Detail:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Night Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experiences where you handled guest complaints or resolved issues efficiently. Show them you’re the calm in the storm during those busy night shifts!
✨Tip Number 3
Don’t forget to research the hotel you’re applying to! Knowing their policies, procedures, and any recent news will help you stand out in interviews. Plus, it shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website for the best chance at landing that Night Manager gig! We love seeing familiar faces and it makes it easier for us to keep track of your application. Let’s get you that dream job!
We think you need these skills to ace Night Manager in Penarth
Some tips for your application 🫡
Show Your Night Owl Skills: When applying for the Night Manager role, make sure to highlight your experience in managing hotel operations during the night. We want to see how you've handled guest complaints and ensured their satisfaction while keeping everything running smoothly.
Be Personable: Since this role requires a warm and friendly approach, let your personality shine through in your application. Share examples of how you've provided excellent customer service and built rapport with guests in previous positions.
Detail Your Experience: We love a good story! Use your application to detail your relevant experience, especially with Opera systems and night audits. The more specific you are about your past roles, the better we can see how you'd fit into our team.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Night Manager position. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Know Your Hotel Operations
Familiarise yourself with the specific operations of the hotel you're interviewing for. Understand their policies, procedures, and standards, especially regarding night management. This will show that you’re proactive and genuinely interested in how they run things.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled guest complaints or overbooking situations in the past. Highlight your ability to remain calm under pressure and resolve issues diplomatically. This is crucial for a Night Manager role!
✨Showcase Your Interpersonal Skills
Since this role requires excellent communication, practice how you convey warmth and friendliness during the interview. Use examples from your experience to illustrate how you’ve built rapport with guests and staff alike.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like dealing with an emergency or a difficult guest. Think through your responses ahead of time, focusing on your decision-making process and how you prioritise guest satisfaction.