At a Glance
- Tasks: Welcome guests with a smile and ensure their stay is unforgettable.
- Company: Join a prestigious hotel brand known for excellence in hospitality.
- Benefits: Competitive pay, flexible shifts, and opportunities for career advancement.
- Other info: Dynamic work environment with a focus on teamwork and guest satisfaction.
- Why this job: Be the face of the hotel and create lasting impressions on guests.
- Qualifications: Customer service skills and a passion for hospitality are essential.
The predicted salary is between 20000 - 25000 £ per year.
Reporting to the Front Office Manager, the incumbent in this position is responsible for the efficient, accurate and courteous checking-in and checking-out of hotel guests in a friendly and caring manner according to the Kempinski procedures and Leading Quality Assurance (LQA) standards. At all times, he/she must display a professional and positive image of the hotel as they play a crucial role in the first and last impression the guest receives of the hotel.
RESPONSIBILITIES
- Check in the arriving guest and check out the departing guests in a friendly and caring manner according to the Kempinski and Leading Quality Assurance (LQA) standards.
- Handle all front office cashiers’ transactions such as posting charges to guests and exchanging foreign currency according to the procedures. At the end of shift, balance their cash float.
- Answer all guest requests and questions in a friendly and caring manner, whether by telephone or in person, provide/receive information and take appropriate actions or refer the matters to the relevant persons to handle. It may include issuing a safe deposit box, handling messages or dealing with complaints.
- Coordinate room status updates with the housekeeping department by notifying them of late check-outs, early check-ins and special requests.
REQUIREMENTS
- Minimum O levels or WSQ Front Office Certification or Diploma in Hospitality Management.
- Prior experience in the same capacity or any other hospitality related capacity advantageous.
- Knowledge in Microsoft Office (Word, Excel and PowerPoint).
- Operational knowledge of front desk operations, Opera and Micros is a plus.
- Strong customer service and communication skills.
- Able to multi-task.
- Good command in spoken and written English is essential and any additional languages is an added advantage.
- Well-groomed and professional disposition.
- Willingness to work on rotating shifts, weekends and public holidays.
Front Office Agent in Penarth employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Kempinski Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Front Office Agent, you will be part of a prestigious team dedicated to delivering outstanding guest experiences, with opportunities for career advancement in the luxury hospitality sector. Located in a prime area, our hotel provides a supportive environment where your contributions are valued, and your professional image is nurtured.
Contact Details:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Office Agent in Penarth
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with the Kempinski procedures and LQA standards. This way, when you walk into that interview, you can show off your knowledge and passion for providing top-notch service.
✨Tip Number 2
Practice your customer service skills! Role-play common guest scenarios with a friend or family member. The more comfortable you are handling questions and complaints, the better you'll shine during your interview.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look well-groomed and professional when you show up for your interview. It sets the tone for how you'll represent the hotel.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Plus, it shows you're genuinely interested in joining our team. Don't forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Front Office Agent in Penarth
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the friendly and caring side of you that matches our hotel’s vibe. Don’t be afraid to share a bit about yourself and why you’re passionate about hospitality.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in front office operations or customer service. We love seeing how your skills align with what we’re looking for, so don’t hold back on showcasing your achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understanding Kempinski's commitment to quality and customer service will help you align your answers with their expectations. This shows that you're genuinely interested in the role and the company.
✨Practice Your Customer Service Scenarios
As a Front Office Agent, you'll be dealing with guests constantly. Prepare for common scenarios you might face, like handling complaints or special requests. Practising these situations can help you respond confidently and demonstrate your strong customer service skills during the interview.
✨Dress to Impress
First impressions matter, especially in hospitality. Make sure you dress professionally and are well-groomed for your interview. This not only reflects your understanding of the industry standards but also shows respect for the interviewers and the position you're applying for.
✨Show Off Your Multi-Tasking Skills
The role requires juggling multiple tasks at once, so be ready to discuss how you've successfully managed similar situations in the past. Share specific examples that highlight your ability to stay organised and efficient under pressure, which is crucial for a Front Office Agent.
