At a Glance
- Tasks: Supervise reception operations and ensure top-notch service for all guests.
- Company: Join a prestigious hotel brand known for excellence in hospitality.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities to develop your career.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: 3 years in a similar role with strong interpersonal skills.
The predicted salary is between 25000 - 30000 £ per year.
Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception. He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.
Overall Objectives:
- Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including room sales, room assignments of VIPs, Groups and Crews, and room registrations.
- Ensure that all guests receive prompt, cordial attention and personal recognition and resolve related problems.
- Handle guest requests and complaints in a polite and efficient manner, giving further instructions to the relevant staff if needed to ensure customer satisfaction and maintain a record of all complaints received from all guests. Follow up when necessary.
- Liaise and coordinate with various departments to ensure all information on guests is accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed efficiently.
- Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
- Follow up with Housekeeping on any unresolved room discrepancies.
- Maintain reservation procedures for same day arrivals.
- Check all arrivals folios, follow up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Understand and carry out duties in line with Hotel Emergency Procedures.
- Inspect guestrooms on a daily basis.
- Respond promptly to any operational requests from Front Office and other hotel departments.
- Other ad-hoc duties.
Requirements:
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English.
- Minimum 3 years experience in a similar role.
- Comprehensive Opera knowledge.
- Mature & Customer focused.
Duty Manager in Penarth employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Kempinski Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development. As a Duty Manager, you will thrive in a dynamic environment where your contributions are valued, and you will have access to comprehensive training programmes and career advancement opportunities. Located in a prestigious setting, our hotel provides unique advantages such as a diverse clientele and the chance to be part of a renowned brand committed to delivering unparalleled service excellence.
Contact Details:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Penarth
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry and let them know you're on the lookout for a Duty Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to guest service and operational management. We recommend role-playing with a friend or using mock interview platforms to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your experience! When you get the chance to meet potential employers, highlight your previous roles and how you've handled guest complaints or improved service standards. Real-life examples will make you stand out.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Duty Manager in Penarth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in managing reception operations and customer service. We want to see how your skills align with the role of Duty Manager, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team at Kempinski. Share specific examples of how you've handled guest requests or resolved complaints in the past.
Show Off Your Interpersonal Skills:Since this role requires excellent interpersonal skills, make sure to highlight any experiences where you’ve successfully interacted with guests or worked collaboratively with other departments. We love seeing that customer-focused attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Know the Company Inside Out
Before your interview, take some time to research the hotel and its values. Understanding Kempinski's service standards and how they align with your own customer service philosophy will show that you're genuinely interested in the role and ready to contribute.
✨Showcase Your Problem-Solving Skills
As a Duty Manager, you'll need to handle guest complaints and operational issues efficiently. Prepare examples from your past experience where you've successfully resolved problems or improved guest satisfaction. This will demonstrate your capability to manage challenges effectively.
✨Demonstrate Team Coordination
Since the role involves liaising with various departments, be ready to discuss how you've worked collaboratively in previous positions. Highlight specific instances where your communication skills helped ensure smooth operations and guest satisfaction.
✨Dress the Part
First impressions matter! Dress professionally and appropriately for the interview. A smart appearance not only reflects your respect for the position but also aligns with the high standards expected in the hospitality industry.
