At a Glance
- Tasks: Supervise reception operations and ensure top-notch service for all guests.
- Company: Join a prestigious hotel brand known for excellence in hospitality.
- Benefits: Competitive salary, career growth, and a vibrant work environment.
- Other info: Dynamic team atmosphere with opportunities to develop your career.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: 3 years experience in a similar role and strong interpersonal skills.
The predicted salary is between 30000 - 32450 £ per year.
SCOPE
Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception.
He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.
- OVERALL OBJECTIVES
- Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.
Follow up when necessary.
- Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
- Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects guestrooms on a daily basis.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Other ad-hoc duties
REQUIREMENTS
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Minimum 3 years experience in a similar role
- Comprehensive Opera knowledge
- Mature & Customer focused.
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Duty Manager employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
The Capitol Kempinski Hotel Singapore is an exceptional employer, offering a vibrant work culture that values teamwork and creativity in the hospitality industry. Employees benefit from comprehensive training programs and opportunities for career advancement, all while working in a luxurious environment that prioritises guest satisfaction and employee well-being. Join us to be part of a prestigious brand that fosters personal growth and a sense of community.
Contact Details:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruitment Team
