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For Companies At a Glance
- Tasks: Manage room inventory and oversee reservations to maximise revenue.
- Company: Join a prestigious hotel brand known for luxury and exceptional service.
- Benefits: Enjoy competitive pay, training opportunities, and a vibrant work culture.
- Why this job: Be part of a dynamic team that values growth and customer satisfaction.
- Qualifications: O levels or Diploma in Hospitality Management; 3 years experience required.
- Other info: Rotating shifts and knowledge of specific reservation systems are essential.
The predicted salary is between 36000 - 60000 £ per year.
SCOPE
Reporting to the Revenue Manager or designate, the Assistant Reservations Manager is responsible for following up to materialise the budgeted revenue of all segments. The position focuses on hotel’s national and international accounts in terms of individual bookings.
OVERALL OBJECTIVES
- Effectively manage and be in control of rooms inventory, to achieve optimum results in occupancy, average rate and revenue.
- Review daily reservations accuracy and next day arrivals (including but not limited to the rates compliance from segment and source).
- Supervises the Reservations Agents in their daily duties, including pick-ups, travel agents’ commissions, staff responses to clients, etc.
- Lead a motivated team skilled at up-selling and/or conversion as required by business demand.
- Maximize employee productivity and morale within the department and consistently maintain discipline within hotel guidelines and local regulations.
- Conduct annual performance evaluations.
- Involved in recruitment and training of team, and manage their performance according to Kempinski service standards.
- To keep department informed of all changes in the customer profile, promotions and packages.
- Ensure all sellable contracted rates and internal package breakdowns are loaded, and tagged to the reservations in line with finance department.
- Maintain good working relations with other departments to ensure smooth service delivery.
- Assist in monitoring reservation pick-up for the coming months.
- To follow up on lost business and bring information about them to the knowledge of the department superiors.
- Track and prepare necessary reports for monthly action plans and forecast, as well as month-end accruals and commission invoices.
- Keep updated on developments in competitor hotels and industry.
- Additional responsibilities and tasks as assigned.
REQUIREMENTS
- Minimum O levels or Diploma in Hospitality Management.
- Excellent communication skills.
- Minimum 3 year experience in a similar capacity.
- Ability to maintain highest standards of professionalism, ethics, grooming and attitude.
- Willingness to work on rotating shifts, weekends and public holiday.
- Knowledge of SynXis Central Reservation System (CRS), Confirmation – Serenata Customer Relationship Management (CRM) solution, Onyx CenterSource (commission payment solution) and Nor1 hotel upsell solution will be an advantage.
- Knowledge of Opera PMS (Version 5 and Cloud) is imperative.
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Assistant Reservations Manager employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Contact Detail:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Reservations Manager
✨Tip Number 1
Familiarise yourself with the SynXis Central Reservation System and Opera PMS, as these are crucial for the role. Consider taking online courses or tutorials to enhance your knowledge and demonstrate your commitment to mastering these systems.
✨Tip Number 2
Network with professionals in the hospitality industry, especially those who have experience in reservations management. Attend industry events or join relevant online forums to gain insights and potentially get referrals.
✨Tip Number 3
Showcase your leadership skills by discussing any previous experiences where you successfully managed a team or improved team performance. Prepare specific examples that highlight your ability to motivate and train others.
✨Tip Number 4
Stay updated on the latest trends in the hospitality industry, particularly regarding revenue management and customer relationship management. This knowledge will help you stand out during interviews and show your passion for the field.
We think you need these skills to ace Assistant Reservations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality management, particularly in reservations and revenue management. Emphasise any specific software knowledge, such as Opera PMS or SynXis CRS, that aligns with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the hospitality industry and your understanding of the role. Mention your experience in managing teams and achieving revenue targets, and how you can contribute to the hotel's success.
Highlight Leadership Skills: In your application, emphasise your ability to lead and motivate a team. Provide examples of how you've successfully managed staff performance and training in previous roles, as this is crucial for the Assistant Reservations Manager position.
Showcase Communication Skills: Since excellent communication skills are a requirement, include examples in your application that demonstrate your ability to interact effectively with clients and colleagues. This could be through past experiences in customer service or team collaboration.
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Know Your Systems
Familiarise yourself with the SynXis Central Reservation System, Opera PMS, and other relevant software mentioned in the job description. Being able to discuss your experience with these systems will show that you're prepared and knowledgeable.
✨Demonstrate Leadership Skills
As an Assistant Reservations Manager, you'll be supervising a team. Prepare examples of how you've successfully led a team in the past, focusing on motivation, training, and performance management.
✨Understand Revenue Management
Brush up on revenue management principles, especially in relation to hotel bookings. Be ready to discuss strategies for optimising occupancy and average rates, as this is a key responsibility of the role.
✨Showcase Communication Skills
Excellent communication is crucial in this role. Prepare to demonstrate your ability to maintain good working relationships with other departments and how you handle client interactions effectively.
