At a Glance
- Tasks: Lead banquet operations, serving food and drinks while ensuring guest satisfaction.
- Company: Join a prestigious hotel known for its exceptional service and vibrant atmosphere.
- Benefits: Competitive pay, flexible hours, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and guest satisfaction.
- Why this job: Be part of memorable events and create lasting experiences for guests.
- Qualifications: Experience in hospitality, strong communication skills, and a friendly attitude.
The predicted salary is between 31500 - 38500 £ per year.
SCOPE
Reporting to the Banquet Supervisor/Banquet Manager, the Banquet Captain is responsible for serving food and beverages to guests while ensuring that the banquet is managed efficiently.
The Banquet Captain is expected to deliver courteous, professional, efficient, and flexible service in line with the hotel’s standards and Kempinski’s DNA values, with the goal of encouraging sales and maximizing guest satisfaction.
- OVERALL OBJECTIVES
- Support the banquet operations for meetings, weddings, conferences, events, and other functions.
- Ensure all function rooms are set up according to the event order, floor plan, and client requirements.
- Brief banquet staff on service standards, event details, timing, menu, and responsibilities.
- Support service quality throughout events to ensure guest satisfaction and smooth operations.
- Coordinate with Sales, Kitchen, Stewarding, Front Office, and other departments for event execution.
- Inspect room setup, cleanliness, equipment, table arrangements, and service ware before and during events.
- Handle guest requests, complaints, and last-minute changes professionally and promptly.
- Support the setup and breakdown of banquet venues before and after events.
- Monitor food and beverage service flow, buffet presentation, and replenishment.
- Maintain accurate event records, logs, and feedback reports.
- Assist in controlling banquet supplies, equipment, and inventory.
- Ensure all event operations comply with hotel policies and brand standards.
- Other ad-hoc duties
REQUIREMENTS
- Warm, pleasant, friendly, and confident personality with a strong work ethic and good interpersonal skill
- Strong command of English
- Proficient in Microsoft Office applications
- Minimum of 1 year of work experience in hotel operations, preferably in the Events or Banquet Department
- Ability to work effectively in a fast-paced environment
- Knowledge of Health and Safety rules and procedures
- Basic audio-visual knowledge, with the ability to troubleshoot common issues (an advantage)
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Banquet Captain in Penarth employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
The Capitol Kempinski Hotel Singapore is an exceptional employer, offering a vibrant work culture that fosters collaboration and innovation. With a strong focus on employee growth, you will have access to ongoing training and development opportunities, ensuring your career flourishes in the hospitality industry. Located in the heart of Singapore, our hotel provides a unique environment where you can thrive while contributing to our commitment to excellence in service.
Contact Details:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruitment Team
