At a Glance
- Tasks: Supervise reception operations and ensure top-notch service for all guests.
- Company: Join a prestigious hotel brand known for excellence in hospitality.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Other info: Opportunity to work in a vibrant team and develop your hospitality career.
- Why this job: Be the face of the hotel and create memorable experiences for guests.
- Qualifications: 3 years experience in a similar role and strong interpersonal skills.
The predicted salary is between 28103 - 34348 £ per year.
SCOPE
Reporting to the Front Office Manager, the incumbent in the position is responsible for supervising the operations at the reception.
He/she will support and assist the Front Office and other departments to ensure that the highest professional services are given to all guests in accordance with the Kempinski and Leading Quality Assurance (LQA) service standards.
- OVERALL OBJECTIVES
- Plan and supervise the day-to-day operations of the Reception section which are related to the arrival and departure of guests, including the room sales, the room assignments of VIPs, Groups and Crews and room registrations.
- Ensures that all guests receive prompt, cordial attention and personal recognition and resolves related problems.
- Handles guest requests and complaints in a polite and efficient manner, gives further instructions to the relevant staff if needed to ensure customer satisfaction and maintains a record of all complaints received from all guests.
Follow up when necessary.
- Liaise and coordinate with various departments to ensure all information on guests are accurate such as rate, room type, billing, guest requests and oversee that guests’ specific requirements are addressed in an efficient manner.
- Control room availability for walk-ins and establish accountability for guests’ departure dates and times.
- Follow up with Housekeeping any unresolved room discrepancies.
- Maintain reservation procedures, same day arrivals.
- Check all arrivals folios, follows up on credit standing of walk-in guests and validity of account to company instructions.
- Check all billing instructions and guest credit for accuracy. Follow up and resolve related issues.
- Understand and carries out duties in line with Hotel Emergency Procedures.
- Inspects guestrooms on a daily basis.
- Responds promptly to any operational requests from Front Office and other hotel departments.
- Other ad-hoc duties
REQUIREMENTS
- Warm, pleasant, friendly and confident, with good interpersonal skills.
- Possess good command of English
- Minimum 3 years experience in a similar role
- Comprehensive Opera knowledge
- Mature & Customer focused.
- #J-18808-Ljbffr
Duty Manager employer: THE CAPITOL KEMPINSKI HOTEL SINGAPORE
As a Duty Manager at Kempinski, you will be part of a prestigious hotel group known for its commitment to excellence and exceptional guest service. Our work culture fosters collaboration and personal growth, providing ample opportunities for professional development in a vibrant and dynamic environment. Located in a prime area, we offer competitive benefits and a supportive atmosphere that values your contributions and encourages you to thrive in your career.
Contact Details:
THE CAPITOL KEMPINSKI HOTEL SINGAPORE Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like THE CAPITOL KEMPINSKI HOTEL SINGAPORE. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to THE CAPITOL KEMPINSKI HOTEL SINGAPORE
Don't be shy about reaching out to THE CAPITOL KEMPINSKI HOTEL SINGAPORE directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about THE CAPITOL KEMPINSKI HOTEL SINGAPORE and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at THE CAPITOL KEMPINSKI HOTEL SINGAPORE
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
