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- Tasks: Drive residential lending growth and build community relationships in Southeastern MA.
- Company: Join The Cape Cod Five Cents Savings Bank, a trusted local financial institution.
- Benefits: Enjoy flexible hours, competitive pay, and opportunities for professional development.
- Why this job: Make a real impact in your community while developing valuable skills in finance and customer service.
- Qualifications: 3+ years in residential lending; strong communication and problem-solving skills required.
- Other info: Must be licensed in the NMLS; equal opportunity employer.
The predicted salary is between 36000 - 60000 £ per year.
Mortgage Loan Officer (Southeastern, MA)
Join to apply for the Mortgage Loan Officer (Southeastern, MA) role at The Cape Cod Five Cents Savings Bank
Mortgage Loan Officer (Southeastern, MA)
1 day ago Be among the first 25 applicants
Join to apply for the Mortgage Loan Officer (Southeastern, MA) role at The Cape Cod Five Cents Savings Bank
Responsible for Residential Lending business development in assigned area including development of market area business plan, community relations, developing relationships with centers of business influence, relationships with branch managers and all of the Bank’s business line development officers to insure maximum customer fulfillment for all Bank products. Responsible for delivering quality loans which meet all documentation and compliance standards. Responsible for managing the pipeline of loans ensuring underwriting, closing, and rate lock commitments meet performance standards.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
Business Development and Community Relations
- Establishes business development and sales goals for assigned territory which are consistent with department and corporate goals, focused on increasing the Bank’s mortgage market share and measuring success of increasing the Bank’s mortgage market share and increasing the number of services per relationship and loan growth.
- Is an active participant in business organizations which are centers of influence, such as Realtors, Chambers of Commerce, and business and industry associations. Regularly attends organizations’ meetings and develops/builds a referral and potential customer network.
- Fulfills CRA (Community Reinvestment Act) obligations by promoting Affordable Housing Products and participating in civic and community organizations that benefit the local communities. Examples may include: sponsoring and volunteering to conduct first time home buyer and credit counseling seminars in combination with local and state housing and lending.
- Maintains contact with existing customers while continuing to grow the customer base.
- Performs in a manner that follows the expectations and spirit of the Bank’s customer needs based selling initiatives (CARE Service.)
Customer Service
- Identifies customers’ needs to insure understanding of the best possible mortgage product of lending solution which benefits the customer.
- Thoroughly explains and educates customers on mortgage products and the mortgage process.
- Ensures communication with customer from application to closing and cooperation with processing, underwriting, and closing to provide a positive customer fulfillment process.
- Resolves problems. Actively listens to customers’ complaints and concerns. Researches complex questions.
General Administration and Compliance
- Remains up-to-date on the Bank’s products and services and on industry and regulatory practices.
- As part of residential Lending, understands and is consistent in carrying out Bank policies, regulatory and compliance requirements, and changes in both bank and secondary market investor underwriting and loan parameter requirements.
- Prepares and recommends marketing and budget report for assigned territory.
QUALIFICATIONS:
- At least three years of residential lending experience, with advanced knowledge of the secondary market.
- Expertise in: loan processing, underwriting, and closing. This knowledge would probably have been obtained while working in a mortgage department in one or more of these functions.
- At least two years prior experience in a sales/marketing environment desirable.
- Prior experience in retail banking a plus.
- Knowledge of general banking industry regulations and compliance requirements.
- Thorough knowledge of Bank products and services.
- Excellent business development, customer service, problem-solving and sales skills.
- Associates degree or its equivalent in retail management course work and related training.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
- Proficient in loan underwriting and decision making
- Strong communication skills (oral and written; individuals and groups).
- Superior organizational and management skills.
- Notary Public license.
- Driver’s license with a good driving record.
- Ability to work flexible hours as described in “special requirements” above.
- Ability to work as an active member of a team.
- Excellent organizational skills.
This position requires an incumbent to register and become licensed in the NMLS (Nationwide Mortgage Licensing System & Registry) database in accordance with the Safe Act of 2008.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
SUMMARY:
Responsible for Residential Lending business development in assigned area including development of market area business plan, community relations, developing relationships with centers of business influence, relationships with branch managers and all of the Bank’s business line development officers to insure maximum customer fulfillment for all Bank products. Responsible for delivering quality loans which meet all documentation and compliance standards. Responsible for managing the pipeline of loans ensuring underwriting, closing, and rate lock commitments meet performance standards.
ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:
Business Development and Community Relations
Customer Service
General Administration and Compliance
QUALIFICATIONS:
- At least three years of residential lending experience, with advanced knowledge of the secondary market.
- Expertise in: loan processing, underwriting, and closing. This knowledge would probably have been obtained while working in a mortgage department in one or more of these functions.
- At least two years prior experience in a sales/marketing environment desirable.
- Prior experience in retail banking a plus.
- Knowledge of general banking industry regulations and compliance requirements.
- Thorough knowledge of Bank products and services.
- Excellent business development, customer service, problem-solving and sales skills.
- Associates degree or its equivalent in retail management course work and related training.
- Must have cyber security awareness to protect the digital environment, the Bank, and customers.
- Proficient in loan underwriting and decision making
- Strong communication skills (oral and written; individuals and groups).
- Strong time management skills.
- Superior organizational and management skills.
- Notary Public license.
- Driver’s license with a good driving record.
- Ability to work flexible hours as described in “special requirements” above.
- Ability to work as an active member of a team.
- Excellent organizational skills.
This position requires an incumbent to register and become licensed in the NMLS (Nationwide Mortgage Licensing System & Registry) database in accordance with the Safe Act of 2008.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.
Seniority level
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Seniority level
Associate
Employment type
-
Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Banking
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Mortgage Loan Officer (Southeastern, MA) employer: The Cape Cod Five Cents Savings Bank
Contact Detail:
The Cape Cod Five Cents Savings Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Loan Officer (Southeastern, MA)
✨Tip Number 1
Network actively within your community. Attend local business events, join real estate associations, and engage with Chambers of Commerce to build relationships that can lead to referrals and potential clients.
✨Tip Number 2
Stay updated on the latest mortgage products and industry regulations. This knowledge will not only help you in discussions with clients but also demonstrate your expertise and commitment to providing the best service.
✨Tip Number 3
Participate in community events focused on home buying and financial literacy. By offering seminars or workshops, you can position yourself as a trusted resource and attract potential customers.
✨Tip Number 4
Develop a strong online presence. Use social media platforms to share valuable content related to mortgages and home buying, which can help you connect with a wider audience and establish credibility in your field.
We think you need these skills to ace Mortgage Loan Officer (Southeastern, MA)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in residential lending, particularly focusing on your expertise in loan processing, underwriting, and closing. Use specific examples to demonstrate your success in business development and customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the banking industry. Mention your understanding of the Community Reinvestment Act and how you plan to fulfil its obligations through community engagement and affordable housing initiatives.
Highlight Relevant Skills: Emphasise your strong communication skills, problem-solving abilities, and organisational skills in your application. These are crucial for managing customer relationships and ensuring a smooth mortgage process.
Showcase Your Knowledge: Demonstrate your up-to-date knowledge of the bank's products and services, as well as industry regulations. This will show that you are proactive and committed to compliance and customer satisfaction.
How to prepare for a job interview at The Cape Cod Five Cents Savings Bank
✨Know Your Products
Make sure you have a solid understanding of the mortgage products offered by the bank. Be prepared to discuss how these products can meet customer needs and how you would explain them to clients.
✨Demonstrate Community Engagement
Highlight your experience in community relations and business development. Discuss any local organisations or events you've been involved with, as this shows your commitment to building relationships and fulfilling CRA obligations.
✨Showcase Problem-Solving Skills
Prepare examples of how you've resolved customer complaints or issues in the past. This will demonstrate your ability to actively listen and provide solutions, which is crucial for customer satisfaction.
✨Emphasise Compliance Knowledge
Be ready to talk about your understanding of banking regulations and compliance requirements. Mention any relevant experience you have in ensuring that loans meet documentation and compliance standards.
