Mortgage Loan Officer (Southeastern, MA)

SUMMARY: Responsible for Residential Lending business development in assigned area including development of market area business plan, community relations, developing relationships with centers of business influence, relationships with branch managers and all of the Bank's business line development officers to ensure maximum customer fulfilment for all Bank products. Responsible for delivering quality loans which meet all documentation and compliance standards. Responsible for managing the pipeline of loans ensuring underwriting, closing, and rate lock commitments meet performance standards.

ESSENTIAL JOB FUNCTIONS / RESPONSIBILITIES:

• Business Development and Community Relations: Establishes business development and sales goals for assigned territory which are consistent with department and corporate goals, focused on increasing the Bank's mortgage market share and measuring success of increasing the Bank's mortgage market share and increasing the number of services per relationship and loan growth. Is an active participant in business organizations which are centres of influence, such as Realtors, Chambers of Commerce, and business and industry associations. Regularly attends organizations' meetings and develops/builds a referral and potential customer network. Fulfils CRA (Community Reinvestment Act) obligations by promoting Affordable Housing Products and participating in civic and community organizations that benefit the local communities. Examples may include: sponsoring and volunteering to conduct first time home buyer and credit counselling seminars in combination with local and state housing and lending. Maintains contact with existing customers while continuing to grow the customer base. Performs in a manner that follows the expectations and spirit of the Bank's customer needs based selling initiatives (CARE Service).
• Customer Service: Identifies customers' needs to ensure understanding of the best possible mortgage product or lending solution which benefits the customer. Thoroughly explains and educates customers on mortgage products and the mortgage process. Ensures communication with customer from application to closing and cooperation with processing, underwriting, and closing to provide a positive customer fulfilment process. Resolves problems. Actively listens to customers' complaints and concerns. Researches complex questions.
• General Administration and Compliance: Remains up-to-date on the Bank's products and services and on industry and regulatory practices. As part of residential Lending, understands and is consistent in carrying out Bank policies, regulatory and compliance requirements, and changes in both bank and secondary market investor underwriting and loan parameter requirements. Prepares and recommends marketing and budget report for assigned territory.

QUALIFICATIONS:

• At least three years of residential lending experience, with advanced knowledge of the secondary market.
• Expertise in loan processing, underwriting, and closing.
• At least two years prior experience in a sales/marketing environment desirable.
• Prior experience in retail banking a plus.
• Knowledge of general banking industry regulations and compliance requirements.
• Thorough knowledge of Bank products and services.
• Excellent business development, customer service, problem-solving and sales skills.
• Associates degree or its equivalent in retail management course work and related training.
• Must have cyber security awareness to protect the digital environment, the Bank, and customers.
• Proficient in loan underwriting and decision making.
• Strong communication skills (oral and written; individuals and groups).
• Strong time management skills.
• Superior organizational and management skills.
• Notary Public license.
• Driver's license with a good driving record.
• Ability to work flexible hours.
• Ability to work as an active member of a team.
• Excellent organizational skills.
• This position requires an incumbent to register and become licensed in the NMLS (Nationwide Mortgage Licensing System & Registry) database in accordance with the Safe Act of 2008.