Sales and Client Services Associate

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Join to apply for the Sales and Client Services Associate role at The Cannon Group

Job Description

A fantastic new opening for a customer-focused Sales and Client Services Associate to join our continually growing organisation, offering excellent earning potential and real career progression.

As we continue to expand our operations, we are seeking a friendly, highly skilled, target-driven sales associate. In this role, you will need to have a sales-oriented mindset and desire to succeed. Your duties include cultivating new leads into sales, upselling and cross-selling where possible, building positive relationships with new and existing clients whilst managing large volumes of enquiries.

This position will suit someone who has experience within a sales and fast-paced client services environment. By liaising with clients over the telephone, you will have the opportunity to build a strong rapport, provide an excellent service and discuss the correct pathway to recover their outstanding debts. You will need strong communication skills, an ability to work in a fast-paced environment and have the ability to multitask.

Whats on Offer?

• Competitive basic salary of up to £45,000 depending on experience with a competitive commission structure
• Flexible Hours
• 30 days Annual Leave (including Bank Holidays and your birthday off)
• Full training provided
• Genuine career progression
• Free Parking
• Free tea & coffee making facilities
• Free Lunch last Friday of every month
• Dress Down Fridays
• Early finish Fridays
• Social events
• Employee Assistance Programme
• Newly refurbished offices

Key Responsibilities

• Talking to new and existing clients about our debt recovery services via inbound calls, outbound calls, and emails.
• Ensuring a positive and professional client service experience.
• Using platforms like Creditsafe, Companies House, etc., to identify new business opportunities.
• Supporting clients by answering queries related to their cases.
• Developing excellent relationships with clients for long-term partnerships.
• Cross-selling and upselling to clients where possible.
• Conducting face-to-face, Zoom, or Teams meetings with clients.
• Maintaining client records and documenting case progress.
• Contacting new business leads on the same day they are generated.
• Following up on leads within business SLAs.

Skills Required

• Sales Experience
• Debt Recovery Experience
• Business Development Experience
• Client Management Experience
• High level of organisational skills
• Ability to multi-task and manage high volume of work
• Proficiency in Microsoft Office
• Strong communication skills, excellent telephone manner, and writing skills
• Tenacious and can-do attitude
• Ability to coordinate with other departments
• Target Driven

Essential Skills Required

• Sales Experience
• Debt Recovery Experience
• Business Development Experience
• Client Management Experience

Please note: This is not a hybrid role; the position is located at our Manor Park office in Runcorn. By submitting your application, you agree for DCBL to store your personal information for recruitment purposes.

Job Types: Full-time, Permanent

Salary: Up to £45,000.00 per year

Benefits

• Casual dress
• Company events
• Discounted or free food
• Free parking
• On-site parking

Schedule

• Monday to Friday
• No weekends

Supplemental Pay Types

• Commission pay

Application Questions

• Can you reliably commute to Runcorn Mon-Fri with a 9am start & commit to full-time hours?
• What is your current notice period?

Work Location: In person

Reference ID: SaCl25

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