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- Tasks: Resolve complex technical issues and enhance customer experience in a collaborative tech environment.
- Company: Fast-growing tech business known for secure solutions and a supportive culture.
- Benefits: Competitive salary, professional development, and a chance to work with cutting-edge technology.
- Why this job: Join a dynamic team and make a real impact on system stability and performance.
- Qualifications: 2+ years in enterprise support with skills in Windows, Linux, networking, and cloud technologies.
- Other info: Opportunity for growth in a fast-paced, innovative environment.
The predicted salary is between 36000 - 60000 £ per year.
This organisation is a fast growing technology business that delivers secure and reliable solutions to clients across regulated industries. The company is known for its collaborative culture, strong technical capability and commitment to continuous improvement. Joining the team means becoming part of an environment that values expertise, curiosity and high quality service.
The Technical Support Agent position is an opportunity for an experienced support professional to take ownership of complex technical issues and play a key role in maintaining the stability and performance of the company's systems. Working closely with the Tech Support Team Lead and wider engineering teams, this role focuses on resolving advanced support cases, improving operational efficiency and ensuring an excellent customer experience.
What You Will Be Doing…- Resolving Level 2 support tickets and incidents within agreed service levels while diagnosing complex technical issues
- Troubleshooting system and network problems using logs, monitoring tools and structured analysis
- Supporting system performance monitoring, maintenance activities and updates across cloud and on premise environments
- Communicating with customers to gather information, provide updates and ensure smooth case progression
- Contributing to process improvements, knowledge sharing and post incident reviews to strengthen overall support capability
- Minimum 2 years' experience supporting enterprise level infrastructure with strong knowledge of Windows Server, Linux, networking, SQL Server and Active Directory
- Familiarity with cloud environments, container technologies and scripting languages such as PowerShell, Python or Bash
- Someone who is confident working with ticketing systems and meeting SLAs and KPIs
- A clear communicator who can balance technical problem solving with excellent customer service
- A reliable and proactive team player who can manage workload independently and contribute to shared goals
Technical Support Agent employer: The Candidate Recruitment Agency
Contact Detail:
The Candidate Recruitment Agency Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or attend industry meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Technical Support Agent role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and customer service scenarios. We recommend practising common troubleshooting questions and thinking about how you’d handle tricky customer interactions. Show them you’re the perfect fit!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills during interviews. We want to hear about specific instances where you’ve resolved complex issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them memorable.
✨Tip Number 4
Apply through our website for the best chance of getting noticed! We keep an eye on applications that come directly from our site, so make sure you’re putting your best foot forward when you submit your application for that Technical Support Agent position.
We think you need these skills to ace Technical Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with enterprise-level infrastructure and the specific technologies mentioned in the job description. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Use your cover letter to showcase your passion for tech support and your problem-solving abilities. Share examples of how you've tackled complex issues in the past – we love hearing about your experiences!
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application reflects your clear communication style. We appreciate candidates who can balance technical jargon with friendly, approachable language.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at The Candidate Recruitment Agency
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows Server, Linux, networking, SQL Server, and Active Directory. Be ready to discuss specific scenarios where you've resolved complex technical issues, as this will show your expertise and problem-solving skills.
✨Show Off Your Communication Skills
Since the role involves communicating with customers, practice explaining technical concepts in simple terms. Think about how you can convey updates clearly and ensure smooth case progression. This will demonstrate your ability to balance technical know-how with excellent customer service.
✨Familiarise Yourself with Tools and Processes
Get comfortable with ticketing systems and understand how SLAs and KPIs work. You might be asked about your experience with these during the interview, so having examples ready will help you stand out as a reliable candidate.
✨Be Ready to Discuss Process Improvements
Think about times when you've contributed to process improvements or knowledge sharing in your previous roles. Sharing these experiences will highlight your proactive nature and commitment to continuous improvement, which aligns perfectly with the company's values.
