Head of Digital Development TCL:45753

3 days ago Be among the first 25 applicants The Candidate Recruitment Agency provided pay range This range is provided by The Candidate Recruitment Agency. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range Direct message the job poster from The Candidate Recruitment Agency Laura Walters – Executive Search Board Director Executive Search @ The Candidate | Recruitment Board Director Our client, a prominent UK financial services firm, is seeking a highly skilled and experienced Head of Digital Development to join their innovative team. This is a fantastic opportunity for a professional looking to make a significant impact on the digital landscape of a leading organisation. As the Head of Digital Development, the successful candidate will be instrumental in shaping and enhancing the firm\’s digital presence for both prospective and existing customers, as well as other key stakeholders. This critical role involves designing and executing a comprehensive roadmap of digital enhancements aimed at optimising customer acquisition and servicing through online channels. The Head of Digital Development will: Drive Digital Development: Progress the ongoing development of the firm\’s digital experience, ensuring it meets the evolving needs of its diverse user base. Strategic Roadmapping: Design and deliver a strategic roadmap for digital enhancements that directly support the acquisition and servicing of online users. Cross-functional Collaboration: Work closely with stakeholders across various teams, including Performance Marketing, Brand and Content, and Client Experience, to deliver a cohesive brand experience that aligns with new business objectives. User Journey Optimisation: Analyse user behaviour on the website to understand diverse journeys and identify incremental improvements that can be designed, tested, and scaled to drive continuous enhancement. Technical Integration: Collaborate with IT and Business Intelligence teams to ensure the delivery of robust, fit-for-purpose technical solutions. Regulatory Compliance: Work with internal stakeholders to ensure the digital presence accurately reflects and adheres to all changing regulatory requirements. Subject Matter Expertise: Act as a leading authority on user experience and digital development across the department and the wider business. Commercial and Operational Excellence: Utilise data and analytics to optimise the digital experience for the best commercial outcomes (new business and servicing), whilst always prioritising client interests. Performance Monitoring: Continuously monitor website performance to identify areas for improvement and potential changes. Supplier Management: Effectively manage key suppliers, including web development, digital analytics, and hosting providers, to ensure maximum value from investment. Risk and Compliance Management: Identify and mitigate legal and business risks associated with the digital presence, ensuring compliance with all legal and regulatory requirements through content and functionality. Professional Development: Champion professional development within the team, providing coaching, mentoring, and encouraging continuous learning. Team Collaboration: Foster a culture of teamwork, open communication, and knowledge sharing, promoting shared responsibility for achieving team goals. Core Tasks Include: Day-to-day management of the firm\’s primary digital platform. Reporting on key digital experience KPIs, including customer journey progression, engagement metrics, session-to-enquiry conversion rates, and enquiry quality/volumes. Overseeing the delivery of all website changes using both internal and external resources. Optimising the customer journey to boost conversion rates from session to enquiry. Collaborating with Performance Marketing and Client Experience teams to improve enquiry-to-pack-out conversion rates and achieve cost-per-enquiry and cost-per-acquisition targets. Working with development teams (internal and external) to maintain and improve the non-functional performance of the firm\’s digital experience. Contributing to the department’s annual budgeting process and assisting with departmental projects. Partnering with the Learning