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- Tasks: Optimise CRM performance across email, SMS, and app to enhance customer engagement.
- Company: Dynamic retail business focused on innovative customer experiences.
- Benefits: Competitive pay, flexible working, and opportunities for professional growth.
- Why this job: Join a fast-paced team and make a real impact on customer engagement strategies.
- Qualifications: Experience in CRM optimisation and strong communication skills.
- Other info: Collaborative environment with hands-on opportunities in Manchester.
The predicted salary is between 40000 - 50000 £ per year.
This retail business is investing in its customer engagement capability and is looking to strengthen how it uses CRM to drive growth. The team is collaborative, fast paced and focused on improving the customer experience across email, SMS, app and emerging channels. They are now bringing in an experienced CRM contractor who can elevate performance and help the team build stronger foundations for the future.
This is a hands-on optimisation role for someone who enjoys getting under the bonnet of a CRM programme and delivering improvements quickly. The contractor will work closely with the CRM Manager and platform support partners to review the current setup, identify opportunities and implement changes that improve performance and internal capability.
What You Will Be Doing…
- Reviewing CRM performance across email, SMS and app and improving how results are measured and reported
- Auditing existing journeys and automations and identifying opportunities to enhance triggers, timing and content
- Strengthening lifecycle communications and expanding coverage across key customer moments
- Testing new channels such as WhatsApp and supporting the development of SMS and app push activity
- Documenting processes and helping the team build confidence in maintaining and evolving the programme
What We Are Looking For…
- A CRM specialist who is confident delivering hands-on improvements at pace
- Someone who can independently assess a programme and implement meaningful changes
- A structured communicator who provides clear updates and action plans
- A supportive partner who can upskill the CRM Manager and share best practice
- Comfortable working onsite in Manchester one to two days per week
Bloomreach CRM Contractor in Manchester employer: The Candidate Ltd
Contact Detail:
The Candidate Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Bloomreach CRM Contractor in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your CRM successes. When you get the chance to chat with the hiring team, share specific examples of how you've improved customer engagement in past roles.
✨Tip Number 3
Be proactive! If you spot something in their current CRM setup that could use a tweak, mention it during your interview. This shows you're already thinking about how to add value and improve their processes.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Bloomreach CRM Contractor in Manchester
Some tips for your application 🫡
Show Your CRM Passion: When you're writing your application, let us see your enthusiasm for CRM! Share specific examples of how you've improved customer engagement in the past. We want to know what makes you tick and how you can bring that energy to our team.
Be Clear and Concise: We love a good story, but keep it relevant! Make sure your application is structured and easy to read. Highlight your key achievements and skills that align with the role. Remember, clarity is key when communicating your experience.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the job description. Mention specific tools or strategies you've used that relate to email, SMS, and app communications. We appreciate candidates who do their homework!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter family!
How to prepare for a job interview at The Candidate Ltd
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the specifics of CRM systems, especially those relevant to the role. Brush up on your knowledge of email, SMS, and app engagement strategies, as well as any emerging channels like WhatsApp. This will show that you’re not just familiar with the tools but also understand how to leverage them for growth.
✨Showcase Your Hands-On Experience
Prepare to discuss specific examples from your past roles where you’ve implemented changes that improved CRM performance. Be ready to talk about the processes you audited, the improvements you made, and the results you achieved. This will demonstrate your ability to deliver hands-on optimisation quickly, which is key for this role.
✨Communicate Clearly and Effectively
Since the job requires structured communication, practice articulating your thoughts clearly. Prepare to explain your action plans and updates in a straightforward manner. This will help you convey your ideas effectively and show that you can be a supportive partner to the CRM Manager.
✨Be Ready to Discuss Team Collaboration
This role is all about working closely with others, so think of examples where you’ve successfully collaborated in a fast-paced environment. Highlight how you’ve helped upskill team members or shared best practices in previous positions. This will illustrate your ability to strengthen team dynamics and contribute positively to the collaborative culture.