At a Glance
- Tasks: Elevate CRM performance and enhance customer engagement across multiple channels.
- Company: Dynamic retail business focused on customer experience and growth.
- Benefits: Hands-on role with opportunities for rapid improvement and skill development.
- Other info: Collaborative team environment with flexible onsite work in Manchester.
- Why this job: Make a real impact by optimising CRM strategies and driving customer engagement.
- Qualifications: Experience in CRM optimisation and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
This retail business is investing in its customer engagement capability and is looking to strengthen how it uses CRM to drive growth. The team is collaborative, fast paced and focused on improving the customer experience across email, SMS, app and emerging channels. They are now bringing in an experienced CRM contractor who can elevate performance and help the team build stronger foundations for the future. This is a hands-on optimisation role for someone who enjoys getting under the bonnet of a CRM programme and delivering improvements quickly. The contractor will work closely with the CRM Manager and platform support partners to review the current setup, identify opportunities and implement changes that improve performance and internal capability.
What You Will Be Doing…
- Reviewing CRM performance across email, SMS and app and improving how results are measured and reported
- Auditing existing journeys and automations and identifying opportunities to enhance triggers, timing and content
- Strengthening lifecycle communications and expanding coverage across key customer moments
- Testing new channels such as WhatsApp and supporting the development of SMS and app push activity
- Documenting processes and helping the team build confidence in maintaining and evolving the programme
What We Are Looking For…
- A CRM specialist who is confident delivering hands-on improvements at pace
- Someone who can independently assess a programme and implement meaningful changes
- A structured communicator who provides clear updates and action plans
- A supportive partner who can upskill the CRM Manager and share best practice
- Comfortable working onsite in Manchester one to two days per week
Bloomreach CRM Contractor employer: The Candidate Ltd
This retail business is an excellent employer, offering a dynamic and collaborative work environment in Manchester that prioritises employee growth and development. With a strong focus on enhancing customer engagement through innovative CRM strategies, employees are encouraged to take initiative and make impactful changes while receiving support from experienced colleagues. The company fosters a culture of continuous improvement, ensuring that team members can thrive and contribute meaningfully to the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Bloomreach CRM Contractor
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working at the company you're eyeing. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your CRM work, bring them along to interviews. It’s a great way to demonstrate your hands-on experience and how you can elevate their CRM programme.
✨Tip Number 3
Be ready to discuss your ideas! When you get that interview, think about how you’d improve their current CRM setup. Share your thoughts on optimising email, SMS, and app strategies – it shows you’re proactive and ready to dive in.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Bloomreach CRM Contractor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the CRM role. Highlight any hands-on experience you've had with CRM systems, especially in improving performance and customer engagement.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully optimised CRM programmes in the past and how you can bring that expertise to our team.
Showcase Your Communication Skills:Since clear communication is key in this role, make sure your application demonstrates your ability to convey complex ideas simply. Use straightforward language and structure your thoughts logically.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at The Candidate Ltd
✨Know Your CRM Inside Out
Before the interview, make sure you’re well-versed in the specific CRM tools and strategies mentioned in the job description. Familiarise yourself with how they measure performance across email, SMS, and app channels. This will show that you’re not just a generalist but someone who can hit the ground running.
✨Showcase Your Hands-On Experience
Prepare to discuss specific examples of how you've optimised CRM programmes in the past. Highlight any quick wins you've achieved and be ready to explain your thought process behind those improvements. This will demonstrate your ability to deliver results at pace, which is crucial for this role.
✨Communicate Clearly and Effectively
Since the role requires structured communication, practice articulating your ideas clearly. Be prepared to outline how you would provide updates and action plans to the team. This will help convey that you can be a supportive partner to the CRM Manager and the rest of the team.
✨Be Ready to Discuss New Channels
The job mentions testing new channels like WhatsApp. Brush up on current trends in customer engagement and be ready to share your thoughts on how these channels can enhance customer experience. Showing enthusiasm for innovation will set you apart as a candidate who’s forward-thinking.
