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- Tasks: Welcome campers, maintain the site, and ensure a fantastic experience for all visitors.
- Company: Join a vibrant team dedicated to creating memorable camping experiences across the UK.
- Benefits: Free staff pitch, 28 days holiday, and hands-on training opportunities.
- Other info: Work in a dynamic environment with opportunities to travel across beautiful UK sites.
- Why this job: Perfect for those who love the outdoors and want to make a difference in customer service.
- Qualifications: Customer service experience, good computer skills, and a passion for teamwork.
The predicted salary is between 25400 - 25400 £ per year.
Seasonal contract, working 40 hours per week.
Location: Candidates must be prepared to work anywhere in the UK (including Scotland and Northern Ireland). We ask that Site Assistants are prepared to work on any of our sites across the UK network. While we appreciate that candidates may have a preference for a particular site or region, we cannot guarantee that we will be able to accommodate these preferences, and your application will be considered against all of our available locations.
We are currently recruiting for Site Assistants to work for us across our sites network for this season! Our talented Site Assistants are responsible for ensuring that all campers have the best experience when staying with us on one of our campsites. If you own your own unit and you are passionate about delivering excellent customer service, then this could be the perfect role for you.
Main Duties and Responsibilities:- To welcome all customers that arrive on site in a friendly and professional manner and show them to their pitch.
- Ensure general upkeep of the site, undertaking minor repairs and grounds maintenance duties.
- Complete daily cleaning tasks of the site facilities, toilet and shower blocks, reception and service areas, grease traps and emptying dog bins.
- Take bookings via telephone and face to face using our bespoke booking system.
- Effectively manage the customer check-in and check-out process and update the system accordingly.
- To take responsibility for the emergency phone out of normal hours on a rota basis.
- Attend regular team updates and meetings.
- Attend Club arranged training courses both on site and at Greenfields House (Coventry).
- Carry out regular site inspections/walk rounds and raise any health and safety concerns to the Site Manager.
- Experience of working within a busy customer environment or team.
- A good level of computer skills with the willingness to learn new systems.
- Excellent customer facing, relationship building and interpersonal skills.
- Able to use handheld machinery following training to complete ground maintenance duties.
- Right to work in the UK.
- A full UK driving licence.
- Must own a Caravan/Motorhome/Campervan/RV at the time of application.
Site Assistants are required to work 40 hours a week over a 5-day period which can be over both weekends and bank holidays to meet the needs of the site. The Club provides a staff pitch for the duration of your contract, complete with an electric hook up point free of charge so you can live and work comfortably on site. Site Assistants are entitled to 28 days holiday (pro rata). We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.
Site Assistant employer: The Camping and Caravanning Club Ltd
Contact Detail:
The Camping and Caravanning Club Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Site Assistant
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the organisation. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions for Site Assistants, like how you'd handle customer complaints or manage site upkeep. The more you practice, the more confident you'll feel when it’s your turn to shine!
✨Tip Number 3
Show off your personality! When you’re chatting with the interviewer, let your passion for customer service and the outdoors come through. Share personal stories that highlight your skills and experiences. Remember, they want to see the real you!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds. Plus, it shows you’re keen on the role!
We think you need these skills to ace Site Assistant
Some tips for your application 🫡
Show Your Passion: When writing your application, let us see your enthusiasm for customer service and working outdoors. Share any relevant experiences that highlight your love for helping others and being part of a team.
Tailor Your CV: Make sure your CV is tailored to the Site Assistant role. Highlight any experience in customer-facing roles or teamwork, and don’t forget to mention your ability to handle minor repairs and maintenance tasks.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your skills and experiences. We appreciate straightforward communication!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for all available locations across the UK. We can’t wait to hear from you!
How to prepare for a job interview at The Camping and Caravanning Club Ltd
✨Know the Role Inside Out
Make sure you understand the responsibilities of a Site Assistant. Familiarise yourself with the duties like customer check-in, site maintenance, and cleaning tasks. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role is all about delivering excellent customer service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your interpersonal skills.
✨Be Prepared for Flexibility
The job requires working across various sites in the UK, so be ready to discuss your willingness to travel and work in different locations. Highlight any previous experience you have with adapting to new environments or working in diverse teams.
✨Ask Questions That Matter
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. It shows you're engaged and serious about the position.