At a Glance
- Tasks: Deliver outstanding customer service and support the Service Centre Management Team.
- Company: Join the world's oldest and largest camping club, dedicated to outdoor enjoyment.
- Benefits: 28 days annual leave, pension scheme, life assurance, and staff discounts.
- Other info: Inclusive workplace committed to diversity and equal opportunities.
- Why this job: Make a real impact by enhancing member experiences and driving membership growth.
- Qualifications: GCSEs in English and Maths, customer service experience, and strong communication skills.
The predicted salary is between 25687 - 25687 € per year.
37.5 hours per week, working patterns available of Monday-Friday 09.00-17.00 or 09.30-17.30 Plus 1 in 4 Saturdays 09.00-13.00 (May-Sept) contracted and paid as overtime £25,687.70 per annum.
The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Service Centre Advisor on a fixed term contract. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high-quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions-driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club.
Daily duties and responsibilities will include:
- Champion the value of Club membership by confidently communicating its benefits and proactively engaging non-members to drive membership growth.
- Handle all member and non-member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service.
- Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member.
- Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team.
- Be confident and knowledgeable on all Club products and Services to be able to deliver exceptional service on all calls, both inbound and outbound.
- Utilise skills of persuasion to encourage members to engage more with us or renew their membership.
- Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships.
- Consistently meet and exceed call-handling KPIs, contributing to the overall performance and success of the Service Centre.
- Drive customer satisfaction in line with Net Promoter Score expectations.
- Recognise when levels of confidentiality are required and remain professional at all times, ensuring to meet all relevant legislation including GDPR and payment processing.
We are looking for the following in applications:
- GCSE’s or equivalent to include English and Maths.
- Competent with Microsoft packages.
- Experience of working within a busy customer environment or team.
- Experience of customer interactions, service and persuasive skills.
- Develop a good working knowledge, process understanding and time management.
- Excellent customer facing, relationship building and interpersonal skills.
- Excellent standard of verbal and written communication both internally and externally.
- Experience of sales through service and product knowledge.
The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We've been helping people enjoy the great outdoors for over 120 years. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve. Benefits include 28 days annual leave plus bank holidays and holiday purchase scheme, 10% pension (5% / 5%), 3 x salary life assurance, an employee assistance programme, free staff membership for discounts on our Club sites and with our retail partners.
We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. For this role, you must have evidence of the right to work in the UK.
Service Centre Advisor (Fixed Term May-Sept) employer: The Camping and Caravanning Club Ltd
The Camping and Caravanning Club is an exceptional employer, offering a supportive work environment where team members are valued for their contributions. With a strong focus on employee well-being, the Club provides generous benefits such as 28 days annual leave, a robust pension scheme, and opportunities for personal growth within a friendly and inclusive culture. Located in a vibrant community dedicated to outdoor enjoyment, this role not only allows you to engage with passionate campers but also supports your professional development in a meaningful way.
Contact Detail:
The Camping and Caravanning Club Ltd Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Centre Advisor (Fixed Term May-Sept)
✨Tip Number 1
Get to know the Camping and Caravanning Club inside out! Familiarise yourself with their services and membership benefits. This way, when you chat with them, you can show off your knowledge and passion for camping, which will definitely impress.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios, especially tricky ones. Role-playing with a friend can help you feel more confident and ready to tackle any questions they throw your way.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, send a quick thank-you email. It shows you're keen and professional, plus it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly. So, go on, give it a shot!
We think you need these skills to ace Service Centre Advisor (Fixed Term May-Sept)
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've handled inquiries and built relationships with customers in the past. Remember, this role is all about delivering outstanding service!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know what makes you a great fit for the role!
Tailor Your Application:Take a moment to tailor your application to the specific role of Service Centre Advisor. Mention how your skills align with our goals, especially around membership engagement and customer satisfaction. Show us why you're the perfect match!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at The Camping and Caravanning Club.
How to prepare for a job interview at The Camping and Caravanning Club Ltd
✨Know Your Stuff
Make sure you’re well-versed in the Camping and Caravanning Club's services and membership benefits. This will help you confidently communicate their value during the interview, showing that you can champion the Club’s offerings.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve delivered outstanding customer service. Highlight situations where you’ve turned enquiries into bookings or resolved issues effectively, as this aligns perfectly with the role’s focus on member satisfaction.
✨Practice Persuasion Techniques
Since the role involves engaging non-members and encouraging renewals, brush up on your persuasive communication skills. Think of ways to demonstrate how you’ve successfully influenced others in previous roles, as this will be key to driving membership growth.
✨Be Ready for Role-Play Scenarios
Expect some role-play during the interview to assess your call-handling skills. Practice responding to common customer queries or complaints, ensuring you combine professionalism with a friendly approach, just like you would in the actual job.
