At a Glance
- Tasks: Provide tech support and troubleshoot issues for users in a dynamic environment.
- Company: Join the Camping and Caravanning Club, the world's oldest camping community.
- Benefits: Enjoy 28 days leave, hybrid working, and a supportive team culture.
- Other info: We value diversity and encourage under-represented groups to apply.
- Why this job: Make a real difference by helping others enjoy the great outdoors.
- Qualifications: IT support experience and strong communication skills are essential.
The predicted salary is between 25700 - 28500 £ per year.
The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for two Service Desk Analysts to work within our Technology & Change team. The Service Desk is the first point of contact for users seeking technical assistance. They provide support for hardware, software, and network issues, troubleshoot problems, and elevate complex cases as needed. The role involves diagnosing technical problems, escalating issues as necessary, and ensuring that customer service standards are maintained.
Daily duties and responsibilities will include:
- Respond to incoming service desk calls, emails, and tickets from users experiencing technical issues.
- Accurately log and document all support requests and incidents in the ticketing system.
- Diagnose and resolve hardware and software issues.
- Provide feedback and updates to users on the status of their requests.
- Utilise Citrix remote session shadowing for end user problem resolution.
- Fulfil service requests, such as password resets, account creation, and software installations.
- Utilise in house and external resources for problem resolution.
We are looking for the following in applications:
- ITIL Foundation Certification or equivalent ITSM certification.
- Relevant and recent experience working in an IT support environment.
- Experience with Active Directory, Microsoft 365 administration, or basic network troubleshooting.
- Experience supporting remote users and working with remote desktop tools.
- Hands-on experience with ticketing systems (e.g., ServiceNow, Jira, Freshdesk).
- Proficiency with Windows and basic networking concepts.
- Capable of working on their own for sustained periods of time/ ability to work independently and as part of a team.
- Logical thinker, undertake problem solving.
- Excellent communication and interpersonal skills including good telephone skills.
- Familiarity with cybersecurity best practices and data protection regulations.
- Full UK Driving Licence, ability to travel to various locations in line with the needs and requirements of the business.
The Camping and Caravanning Club is a fantastic place to work, with a supportive and dedicated team. We believe in rewarding our people for their hard work, so we have a great mix of benefits and opportunities, to give you the recognition you deserve:
- 28 days annual leave plus bank holidays and holiday purchase scheme.
- 10% pension (5% / 5%).
- 3 x salary life assurance.
- An employee assistance programme.
- Free staff membership for discounts on our Club sites and with our retail partners.
We operate hybrid working, with 2 set days in the office and the option of working from home the remainder of the week. We are especially keen to encourage expressions of interest from people currently under-represented within the Club, these include but are not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work in the UK. Please upload your anonymised CV. Applications close: 6th March 2026. Please note previous applicants need not apply.
Service Desk Analyst (Fixed term) in Coventry employer: The Camping and Caravanning Club Ltd
The Camping and Caravanning Club is an exceptional employer, offering a supportive work environment where employees are valued for their contributions. With a strong commitment to diversity and inclusion, the Club provides a range of benefits including generous annual leave, a robust pension scheme, and opportunities for professional growth within a passionate team dedicated to enhancing the camping experience for all. Located in a vibrant community, the Club promotes a hybrid working model, allowing flexibility while fostering collaboration and innovation.
Contact Details:
The Camping and Caravanning Club Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst (Fixed term) in Coventry
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Camping and Caravanning Club. Understand their mission and values, and think about how your skills as a Service Desk Analyst can help them achieve their goals.
✨Tip Number 2
Practice your problem-solving skills! Since you'll be diagnosing technical issues, it’s a good idea to brush up on common IT problems and solutions. Maybe even run through some mock scenarios with a friend to get comfortable explaining your thought process.
✨Tip Number 3
Show off your communication skills! As a Service Desk Analyst, you’ll need to explain technical issues in a way that users can understand. During your interview, make sure to demonstrate your ability to communicate clearly and effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows you're keen and makes it easier for us to keep track of your application. Plus, you might just land that role with us!
We think you need these skills to ace Service Desk Analyst (Fixed term) in Coventry
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience with IT support, ticketing systems, and any certifications you have. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills:Since this role involves a lot of interaction with users, it's crucial to showcase your communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in customer service or technical support.
Be Specific About Your Experience:When detailing your past roles, be specific about the tools and technologies you've used. Mention your experience with Active Directory, Microsoft 365, and any remote desktop tools. This helps us understand your background better!
Apply Through Our Website:We encourage you to apply through our website for the best chance of being noticed. It’s super easy, and you’ll be able to upload your anonymised CV directly. Don’t miss out on this opportunity to join our fantastic team!
How to prepare for a job interview at The Camping and Caravanning Club Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Active Directory, Microsoft 365, and basic networking concepts. Be ready to discuss your hands-on experience with ticketing systems like ServiceNow or Jira, as well as any troubleshooting you've done in the past.
✨Show Off Your Communication Skills
As a Service Desk Analyst, you'll need to communicate effectively with users. Practice explaining technical issues in simple terms. During the interview, demonstrate your excellent telephone skills and how you handle customer service situations.
✨Prepare for Scenario Questions
Expect to be asked about specific scenarios you might face on the job. Think of examples where you've diagnosed and resolved hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Familiarise Yourself with Cybersecurity Practices
Since familiarity with cybersecurity best practices is important, make sure you can discuss relevant regulations and how they apply to IT support. This will show that you understand the importance of data protection in your role.
