SENIOR HOLIDAY HOMES ADMINISTRATOR in Coventry

The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping, and our aim is to help people enjoy the simple pleasures that camping can bring. We are recruiting for a Senior Holiday Homes Administrator within our Club Operations team. The successful candidate will provide high-level administrative and contractual support for the Holiday Homes function, supporting the growth and development of Club Caravan Holiday Home products and services to achieve high customer satisfaction and optimum profit.

Daily duties and responsibilities:

• Prepare, review, and administer sales and License agreements for the sale and renewal of caravan holiday homes, ensuring all documentation is accurate and compliant and returned within required timeframes.
• Liaise with new property owners to ensure timely and accurate contract completion and closure.
• Ensure all payments are received and confirmed with Buyer/Seller.
• Ensure Proceed forms are raised and processed with finance ensuring high level of accuracy and attention to detail.
• Collate and verify meter readings, providing precise information to the Finance team to support correct utility billing for holiday homeowners.
• Maintain and update the CHH owner database, ensuring all records are current and accurate.
• Build and sustain consistent communication with holiday homeowners, offering ongoing support, guidance and resolution whilst ensuring a high-level guest experience and issue resolution.
• Monitor and respond to all correspondence received via the CHH inbox, ensuring queries are handled promptly and effectively and within SLAs.
• Provide support and updates to the Site Network and Network Performance Managers as required.
• Prepare regular reports and updates for Operations Managers, P&D, Customer Services, and the Network Performance team.
• Prepare and issue annual site fee communications to Holiday Homeowners.
• Prepare Direct Debit schedule and correspondence for Site Fees.
• Act as the main point of contact for Caravan Holiday homeowners and all GFH stakeholders.
• Maintain organised and audit-ready financial and contractual records, supporting compliance and internal controls.
• Act as a key point of contact between legal, compliance, sales, and operational teams, ensuring smooth information flow and issue resolution.
• Support operational teams as required during busy periods to maintain service standards.

We are looking for the following in applications:

• Educated to GCSE level with passes in English and Maths.
• Additional qualifications in administration or legal studies.
• Strong written and verbal communication skills.
• Competent with Microsoft packages.
• Excellent customer facing and interpersonal skills.
• Able to prioritise time and tasks while meeting agreed deadlines.
• High level of accuracy and attention to detail, particularly when handling legal documents and financial information.
• Confident in liaising with legal advisors, property owners, and internal stakeholders to progress contracts and resolve queries.
• Skilled in preparing reports, updates, and documentation for senior managers and stakeholders.

Benefits Include:

• 28 days annual leave plus bank holidays and holiday purchase scheme.
• 10% pension (5% / 5%).
• 3 x salary life assurance.
• An employee assistance programme.
• Free staff membership for discounts on our Club sites and with our retail partners.

We are especially keen to encourage expressions of interest from people currently under-represented within the Club, including but not limited to those from the LGBT+ community, people with disabilities, and people from ethnic minority backgrounds. We are an equal opportunities employer and actively committed to promoting equality and diversity, and the Club expects all staff, members and volunteers to share this commitment. We have signed the Armed Forces Covenant and welcome the Armed Forces community to apply. We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications. For this role, you must have evidence of the right to work. Please upload your anonymised CV. Applications close: 20th March 2026.