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- Tasks: Deliver outstanding customer service and support membership growth through engaging communication.
- Company: Join the world's oldest and largest camping club, dedicated to outdoor adventures.
- Benefits: Competitive salary, flexible working hours, and opportunities for career development.
- Other info: Dynamic team environment with a focus on personal growth and success.
- Why this job: Make a real impact by enhancing member experiences and driving satisfaction.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 29000 £ per year.
37.5 hours per week, working patterns available of Monday- Friday, or plus 1 in 4 Saturdays (Jan-Aug) contracted and paid as overtime.
£25,687.70 per annum.
The Camping and Caravanning Club is the world's oldest and largest Club for all forms of camping and our aim is to help people enjoy the simple pleasures that camping can bring.
We are recruiting for a Service Centre Advisor. The successful candidate will play a key role in supporting the Service Centre Management Team by delivering outstanding customer service and high-quality member communication across all channels. The position is focused on consistently meeting agreed KPIs and SLAs whilst maintaining a friendly, professional, and solutions-driven approach. A core part of the role is to add value wherever possible, enhancing every interaction and contributing to the overall success and objectives of the Club.
Daily duties and responsibilities:
- Champion the value of Club membership by confidently communicating its benefits and proactively engaging non-members to drive membership growth.
- Handle all member and non-member bookings for Club Sites, aiming to convert every enquiry into a confirmed booking while offering attractive alternatives when first choice is not available, providing, at all times, sales through service.
- Manage membership renewals efficiently, processing payments and ensuring a seamless, positive renewal experience for every member.
- Conduct outbound calls to support retention, bookings management, and other targeted campaigns as directed by the Service Centre Management Team.
- Be confident and knowledgeable on all Club products and services to be able to deliver exceptional service on all calls, both inbound and outbound.
- Utilise skills of persuasion to encourage members to engage more with us or renew their membership.
- Provide exceptional service on every call, combining friendliness with professionalism to deliver accurate information and build strong member relationships.
- Consistently meet and exceed call-handling KPIs, contributing to the overall performance and success of the Service Centre.
- Drive customer satisfaction in line with Net Promoter Score expectations.
- Recognise when levels of confidentiality are required and remain professional at all times, ensuring compliance with all relevant legislation including GDPR.
Contact Centre/Sales Advisor in Coventry employer: The Camping and Caravanning Club Ltd
Contact Detail:
The Camping and Caravanning Club Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre/Sales Advisor in Coventry
✨Tip Number 1
Get to know the company inside out! Research The Camping and Caravanning Club, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Service Centre Advisor, you'll need to be friendly and professional. Role-play with a friend or family member to get comfortable with handling different types of customer interactions.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've turned a negative situation into a positive one. This will demonstrate your solutions-driven approach during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at The Camping and Caravanning Club.
We think you need these skills to ace Contact Centre/Sales Advisor in Coventry
Some tips for your application 🫡
Show Your Passion for Camping: When writing your application, let your love for camping shine through! We want to see how you connect with the values of The Camping and Caravanning Club. Share any personal experiences or stories that highlight your enthusiasm for the great outdoors.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your customer service skills and any relevant experience that aligns with the role of a Service Centre Advisor. We appreciate when candidates take the time to show us why they’re a perfect fit!
Be Professional Yet Friendly: Remember, we’re looking for someone who can balance professionalism with a friendly approach. Use a conversational tone in your application, but keep it polished. Show us that you can communicate effectively while still being approachable!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Camping and Caravanning Club!
How to prepare for a job interview at The Camping and Caravanning Club Ltd
✨Know Your Stuff
Familiarise yourself with The Camping and Caravanning Club's services and membership benefits. Being able to confidently discuss these during your interview will show that you're genuinely interested and prepared.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered outstanding customer service. Highlight how you handled difficult situations and turned them into positive outcomes, as this role is all about enhancing member interactions.
✨Practice Your Communication
Since the role involves a lot of communication, practice articulating your thoughts clearly and professionally. You might even want to do a mock interview with a friend to get comfortable with speaking about your skills and experiences.
✨Be Ready for Role-Play Scenarios
Expect to engage in role-play scenarios during the interview. This could involve handling a customer query or booking. Approach these exercises with a friendly and solutions-driven mindset, demonstrating your ability to meet KPIs while maintaining professionalism.