Assistant Service Manager in Ely

Assistant Service Manager – Secondment to Cover - Maternity Leave

Location: 1 Wheatsheaf Close, Ely, Cambs, CB6 3YH

Hours: 37.5 hours per week

Salary: £36,236.11 per annum

Fixed Term until 26 February 2027

CHS Community Support Services work with vulnerable people who are homeless or at risk of homelessness, to promote independent living skills. The services also work with families/relatives to prevent homelessness and they support people to sustain their tenancies where they are in independent accommodation.

What You’ll do

In this varied role, you will provide the highest quality support to young people aged 16 – 25 to enable them to achieve their personal aspirations and live as independently as possible

Assist in the management and continuous improvement of the support service so that

service users can achieve their potential and live as independently as possible.

Ensure that service users receive the highest standards of support and to seek ways to continuously improve the service provided.

Deputise as required for the Service Manager.

About you

• Able to work creatively to meet the needs of a diverse range of young people.

· Experience advising and supporting young people.

· Able to maintain firm boundaries, whilst also working flexibly to meet individual needs.

· Good communication skills – verbal, written and listening.

· Strong IT and office skills, and the ability to maintain office records and write short reports.

· Able to work without close supervision, and to make own decisions and prioritise tasks when necessary.

· Able to manage challenging situations when alone.

· A full UK driving licence, use of a car for work purposes and business insurance is essential.

Benefits

• Employee discount scheme - money saving deals available with over 100 retailers to save money on everything from your weekly shop to top tech, days out and holidays with pre-purchased e-vouchers (discounts ranging from 4% to 20% from retailers)
• Holiday discounts - access pre-discounted deals on flights, hotels, tours and packages, including airport packing (discounts of up to 10% on holidays)
• Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
• Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee
• Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
• Menopause Matters - access to menopause mentors for anyone experiencing perimenopause, menopause or andropause or if you are supporting someone close to you.
• Employee Assistance Programme
• Cycle to work scheme (salary sacrifice)
• Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
• Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
• One day off a year to volunteer for a charity of your choice
• Holiday30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
• Holiday purchase scheme- up to 5 days per annum (pro rata for part-time staff)
• Company sick pay
• 58p per mile business mileage allowance
• Refer a friend scheme (£250)
• Contributory pension scheme, which both you and CHS contribute to
• Enhanced maternity and paternity leave
• Flexible Working Policy
• Full induction
• Comprehensive free training and development opportunities with paid time off
• Free DBS (for relevant posts)
• Free onsite/nearby parking

Please note this position is subject to a clear Enhanced DBS Disclosure. If you are registered with the online DBS Update Service, this may expedite your application process.

For more information or for an informal chat please call Alice Clark - Young People’s Intensive Support Registered Manager on 01945 489217.

Closing Date: midnight Sunday 12 July 2026

Interviews to be held on: Tuesday 21 July 2026

Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.

Our Purpose

We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.