35 hours per week – office based (required to work each day Monday to Friday)
An opportunity has arisen as a Voids & Lettings Officer within the Voids & Lettings Team.
What you’ll do
Be responsible for coordinating the voids and lettings process with Housing, Property Services, Contractors, Local Authorities, and Customers to ensure properties are relet within CHS’s agreed targets and with the relevant compliance/safety certification.
Be responsible for co-ordinating mutual exchange process, applications received from customers, liaising with Housing Officers and other landlords to ensure accurate decisions are made within target with the relevant compliance/safety certification received.
Make or recommend changes to make continuous improvements in service delivery, to ensure that services provided offer best value for money and comply with CHS targets and standards.
Ensure the voids, lettings and mutual exchange process meets all regulatory and audit requirements.
Provide effective, accurate and high-quality advice and information to customers making enquiries about a range of housing management issues, including housing and tenancy advice.
About You:
- Competent in the use of MS Office packages (including Word, Excel, Outlook).
- A good working knowledge of computer software applications to provide a range of technical and administrative support.
- Previous experience of working co-operatively in partnership to deliver services.
- Previous experience in an administrative role preferably involving either letting, voids and mutual exchanges.
- Experience in contributing to change, reviewing or designing processes.
For further information please contact Sue Smith – Customer Services Manager sue.smith@chsgroup.org.uk
Closing Date : Friday 4th September 2026
Interview Date: Wednesday 9th September 2026
About Us
Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.
Our Purpose
We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.
The Benefits
Vision & Values
‘CHS will be a trusted local provider of long term, affordable, secure housing. We listen to our tenants and customers and provide support where needed. We will be entrepreneurial with a social purpose, developing local partnerships and looking for new opportunities to support communities in Cambridgeshire.’
Our Values are:
- Caring
- Openness
- Trust
Our Values are:
- Caring
- Openness
- Trust
The way we work – ‘the CHS way’
- Flexible
- Creative
- Respectful
- Working in partnership
- Focused on the social objective
Benefits
Employee discount scheme
Holiday purchase scheme
Company sick pay
Comprehensive free training & development
Doctor Care Anywhere
Contributory pension scheme
Business mileage allowance
Employee Assistance Programme
Documents
Voids & Lettings Officer in Cambridge employer: The Cambridge Housing Society Limited
At CHS, we pride ourselves on being an exceptional employer that values Care, Openness, and Trust. Our supportive work culture fosters employee growth through comprehensive training opportunities and flexible working arrangements, allowing you to make a meaningful impact in the community while enjoying generous benefits like enhanced leave, a cycle-to-work scheme, and a robust Employee Assistance Programme. Join us in shaping innovative approaches to housing and community support in the heart of Cambridgeshire.
Contact Details:
The Cambridge Housing Society Limited Recruitment Team
