At a Glance
- Tasks: Support the Asset Manager in managing data and improving service delivery.
- Company: Join a friendly team at Cambridge Housing Society, dedicated to community support.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive training opportunities.
- Other info: Hybrid working model with a focus on inclusivity and community.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Strong admin skills and attention to detail required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Performance and Quality Officer to join our warm and friendly Property Services Team. A key part of this role is to assist the Asset Manager with the administration of stock condition data and performance information and support the delivery of CHS’ planned maintenance and stock condition programmes, as well as help us to continuously improve our services.
Additional job responsibilities but not limited to:
- Support the Asset Manager in the management and use of the asset and housing management databases, ensuring data is accurate and up to date.
- Assist with providing performance information, highlighting performance issues to the Asset Manager (and where required Performance and Quality Manager, the Compliance Manager and Contracts Manager (Responsive)) with the operation of the contracts, ensuring that this leads to improvements in service delivery.
- Assist with the data collection processes, analysis and reporting of performance information and management information for Property Services.
- Assist with the validation processes of performance data from service providers, ensuring that the processes are robust and as transparent as possible.
- Attend regular meetings with contractors, producing meeting notes and associated actions.
- Ensure that customer complaints are handled in line with CHS policy, providing timely responses and effective outcomes.
- Ensure payments are made to suppliers within agreed terms of the contract, investigating invoice queries as necessary.
- Escalate issues of noncompliance immediately.
To be successful in this role, you will need to have:
- Previous experience of working in an administrative role.
- Excellent knowledge of Windows-based IT packages including Excel.
- Excellent communication skills, both verbal and written.
- The ability to deliver against agreed objectives and excellent prioritisation skills.
CHS is all about people; the 7,000 people living in our affordable homes, the 2,000 people who rely on our care, support, and community investment services each year, and our 400 people who deliver our high-quality services. We welcome candidates from diverse backgrounds reflecting the communities we serve, who can apply their experience from different sectors to this demanding role and who can support our commitment to be a diverse and inclusive organisation.
Benefits include:
- Employee discount scheme (retail, leisure, gym membership and fitness equipment)
- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone)
- Employee Assistance Programme
- Financial wellbeing hub - access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning
- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
- Cycle to work scheme (salary sacrifice)
- One day off a year to volunteer for a charity of your choice
- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service
- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff)
- Company sick pay
- 58p per mile business mileage allowance
- Refer a friend scheme (£250)
- Contributory pension scheme, which both you and CHS contribute to
- Enhanced maternity and paternity leave
- Flexible Working Policy
- Full induction
- Comprehensive free training and development opportunities with paid time off
- Free DBS (for relevant posts)
- Free onsite/nearby parking
- Hybrid Working Policy
- Flexitime
If you have a strong administration background, a good eye for detail, and/or you have previously worked in property services or compliance role, please contact Bryan Padley on 01223 713739 for an informal chat about the role, or alternatively, apply today.
Closing date: Friday, 17 July 2026
Interview Date: Wednesday, 29 July 2026
Performance & Quality Officer in Cambridge employer: The Cambridge Housing Society Limited
At Cambridge Housing Society (CHS), we pride ourselves on being a supportive and inclusive employer, dedicated to the growth and well-being of our employees. With a strong focus on employee development, flexible working arrangements, and a comprehensive benefits package, including generous holiday allowances and health support services, we create an environment where you can thrive both personally and professionally. Join us in making a meaningful impact in the community while enjoying a warm and friendly work culture in the heart of Cambridgeshire.
Contact Details:
The Cambridge Housing Society Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Performance & Quality Officer in Cambridge
✨Join Compliance Communities
Get involved in compliance and risk communities — both online and offline. Look for forums, LinkedIn groups, or even local meetups where compliance pros hang out. You never know who might drop a job opportunity your way!
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We think you need these skills to ace Performance & Quality Officer in Cambridge
Some tips for your application 🫡
Show Your Understanding of Compliance:In the compliance-risk field, it's super important to showcase your understanding of regulations and risk management frameworks. Highlight any relevant coursework, certifications (like ICA or AML), or even projects that demonstrate your knowledge and commitment to this area. We want to see how you can navigate this complex landscape!
Quantify Your Achievements:When detailing your experience, try to quantify your achievements. For example, if you've previously worked on a project that improved compliance metrics or reduced risk exposure, give us the numbers! This data-driven approach really stands out to hiring managers in compliance-risk roles.
Tailor Your CV to Reflect Relevant Skills:Make sure your CV highlights skills that are particularly relevant to compliance, like attention to detail, analytical thinking, and report writing. Ensure these are easy to spot – consider using bullet points to break down your responsibilities and achievements for maximum impact!
Craft a Motivating Cover Letter:In your cover letter, let us know why you’re excited about the compliance-risk role at The Cambridge Housing Society Limited. Share what motivates you about compliance, and how you believe you can contribute to our mission. This is your chance to showcase not only your skills but also your passion for this important field!
How to prepare for a job interview at The Cambridge Housing Society Limited
✨Master the Regulations
Brush up on key compliance regulations relevant to the industry you're applying to. Familiarising yourself with specific laws and frameworks used in your field will give you an edge during technical questions. Show that you’re not just aware of them but can also apply them—think real-life scenarios!
✨Show Your Analytical Skills
Compliance roles really focus on analytical skills, so be prepared for case studies or situational questions during the interview. We've got to demonstrate how we approach risk assessments or compliance audits, possibly drawing on examples from past experiences or university projects. Bring some thoughtful case scenarios to discuss!
✨Know Your Tools
Get comfortable with commonly used compliance software and tools. Familiarity with platforms like RSA or MetricStream can really impress during your interview, as it shows you're ready to hit the ground running. If you’ve had any experience with them, make sure to highlight that!
✨Align with Company Culture
Since it's a full-time position, show your long-term commitment and interest in the company’s mission and values. Dive into how your ethics and professional philosophy align with The Cambridge Housing Society Limited’s stance on compliance. A shared vision can really resonate with interviewers looking for fit as much as skill!
