At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries via phone, email, and chat.
- Company: Join Cambridge Housing Society, a trusted provider of affordable housing in Cambridgeshire.
- Benefits: Enjoy flexible hours, comprehensive training, and an employee discount scheme.
- Other info: Work in a supportive environment with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Previous customer service experience and strong communication skills are essential.
The predicted salary is between 18900 - 23100 £ per year.
Hours: 35 hours per week - Monday to Friday from 9.00 am to 5.00 pm
About the role: As a Customer Advisor, you are the first point of contact for our customers, providing a first class customer-focussed service when dealing with a wide range of telephone enquiries, emails, live chat and face to face. The Customer Services Team also plays a critical part in providing efficient support to our Housing Management and Property Services Teams.
About you:
- Previous experience in an administrative and customer facing role essential.
- Professional telephone manner and excellent communication and administrative skills.
- Able to negotiate confidently and demonstrate an assertive approach, with discretion and diplomacy.
- Able to be responsive and make decisions in a timely and effective way.
- Able to prioritise workload and meet tight deadlines.
- Competent in MS Office packages (Word, Excel and Outlook).
For further information or to have an informal discussion about the role, please contact Sue Smith, Customer Services Manager on 01223 713580.
Closing date: Midnight Sunday 4th October 2026
Interviews: Tuesday 13th October 2026
About Us: Founded in 1927, Cambridge Housing Society (CHS) is an independent housing association with over 3,000 homes in Cambridge and Cambridgeshire. We are one of only two independent housing associations working just in Cambridgeshire and we are the only one to offer a blend of affordable rented homes, specialist supported housing and a range of community support services.
Our Purpose: We are here to enable people to flourish, by providing security and creating opportunities through the delivery of high-quality Cambridgeshire based homes with support.
The Benefits:
- Employee Assistance Programme
- State of the art IT equipment
- Volunteer days
- Employee discount scheme
- Holiday purchase scheme
- Company sick pay
- Comprehensive free training & development
- Doctor Care Anywhere
- Contributory pension scheme
- Business mileage allowance
Financial wellbeing hub: Access to advice and support from experts, whether you're budgeting, interested in investing or retirement planning.
Refurbished Tech: Access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
Customer Service Advisor in Cambridge employer: The Cambridge Housing Society Limited
At CHS, we pride ourselves on being an exceptional employer that values Care, Openness, and Trust. Our supportive work culture fosters employee growth through comprehensive training opportunities and flexible working arrangements, allowing you to make a meaningful impact in the community while enjoying generous benefits like enhanced leave, a cycle-to-work scheme, and a robust Employee Assistance Programme. Join us in shaping innovative approaches to housing and community support in the heart of Cambridgeshire.
Contact Details:
The Cambridge Housing Society Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Cambridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Cambridge Housing Society Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Cambridge Housing Society Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Cambridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Cambridge Housing Society Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Cambridge Housing Society Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Cambridge Housing Society Limited!
How to prepare for a job interview at The Cambridge Housing Society Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
