At a Glance
- Tasks: Welcoming customers, handling cash, and addressing account queries accurately.
- Company: Join a thriving independent mutual based in Melbourn.
- Benefits: Enjoy 23 days annual holiday plus additional days for special occasions.
- Other info: Working hours include Saturdays with enhanced pay for minimum 26 per year.
- Why this job: Be part of a dynamic team while supporting wider teams across The Cambridge.
- Qualifications: Minimum of 4 GCSEs including English and Maths at grade A*-C/4-9 required.
The predicted salary is between 25354 - 27340 £ per year.
Are you passionate about giving excellent customer service? We are looking for someone to join our Melbourn team.
Salary and Working Hours
Basic salary £6,819.40 (£25,354.19 FTE). Working 9.75 hours per day in the following pattern:
- Monday: 11.45am-3pm
- Tuesday & Thursday: 8.45am-12pm
- Saturday (minimum 26 per year, paid at an enhanced rate) – increases basic annual pay by £1,986.14.
Responsibilities
- Welcoming customers into the branch.
- Handling cash and dealing with customers' account queries accurately.
- Listening to and understanding customers’ needs to provide the correct service.
- Being accountable for following compliance regulations that keep the business and customers safe.
- Working in a small team at the Melbourn branch while supporting wider teams across The Cambridge.
Essential Qualifications and Attributes
- Minimum of 4 GCSEs including English and Maths at grade A*-C/4-9 or equivalent.
- Enjoys working in a dynamic team and can be flexible.
- Learns quickly through on-the-job training.
- Confident and has an optimistic outlook.
- Has a passion for providing excellent customer service.
- Has a can-do attitude and a keen eye for detail.
Benefits
- Sharing in Success bonus (discretionary).
- Annual holiday – 23 days plus bank holidays, plus additional days for birthday, Christmas shopping day, and work anniversary; option to purchase extra 5 holiday days.
- Vitality private health care, including discounts for cinema tickets, Café Nero, and other lifestyle products.
- Medicash cashback for a range of services including dental, prescriptions, therapies, and more.
- Beneficial staff mortgage rate.
- Group pension scheme – 4% employee contribution followed by 12% employer contribution after probation.
- Support for learning and personal development within your role.
- Opportunities to progress your career in general.
Come and join a thriving independent mutual, where your contribution will help our customers.
Customer Engagement Adviser - Melbourn in Royston employer: The Cambridge Building Society
This role offers a competitive salary of £6,819.40 with opportunities for career progression. Located in Melbourn, the company provides benefits like Vitality private health care and a generous pension scheme. Join a supportive team dedicated to excellent customer service.
Contact Details:
The Cambridge Building Society Recruitment Team
