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For Companies At a Glance
- Tasks: Support mortgage customers with empathetic advice during financial difficulties.
- Company: Join The Cambridge Building Society, a supportive and compassionate team.
- Benefits: Enjoy a competitive salary, generous holiday, health care perks, and career development.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Confident communicator with a genuine desire to help others.
- Other info: Hybrid working model and opportunities for personal growth.
The predicted salary is between 27500 - 38500 £ per year.
Overview
Join to apply for the Mortgage Financial Support Adviser role at The Cambridge Building Society.
Pay and working hours
Starting salary £27,500.00 per annum
Monday to Friday 8:45am – 5:00pm (36.25 hours per week)
Hybrid working, 1/2 days per week from our Head Office (Cambridge)
Role purpose
We’re looking for a confident and compassionate Financial Support Adviser with excellent telephone skills and a genuine desire to help others. You’ll be part of a close knit team, working together to support mortgage customers through times of financial difficulty. This role involves having honest and sometimes challenging conversations, so being calm, empathetic, and solution focused is key.
Responsibilities
- Support mortgage customers through times of financial difficulty with empathetic, customer-focused advice.
- Conduct honest and sometimes challenging conversations in a calm, solution-focused manner.
- Collaborate with the team to deliver effective financial support and guidance.
Qualifications and qualities
- Confident and compassionate Financial Support Adviser with excellent telephone skills.
- Genuine desire to help others and willingness to engage in sensitive financial conversations.
Benefits
- Sharing in Success bonus (discretionary).
- Annual holiday – 24 days plus Bank holidays, plus a day for your birthday, a Christmas shopping day and your work anniversary; option to purchase an additional 5 days holiday annually.
- Vitality private health care with discounts on lifestyle products.
- Medicash cashback for a range of services including dental, prescriptions, therapies, and more.
- Beneficial staff mortgage rate.
- Group pension scheme – employee 4%, employer 12% following probation.
- Support for learning and personal development within your role.
- Opportunities to progress your career within the organization.
Role specifics
- Seniority level: Associate
- Employment type: Full-time
- Job function: Other
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Mortgage Financial Support Adviser employer: The Cambridge Building Society
Contact Detail:
The Cambridge Building Society Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Mortgage Financial Support Adviser
✨Tip Number 1
Get to know the company! Research The Cambridge Building Society and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your telephone skills! Since this role involves excellent telephone communication, try role-playing with a friend or family member. Focus on being calm and empathetic while discussing sensitive topics, just like you would with mortgage customers.
✨Tip Number 3
Prepare for challenging conversations. Think about potential scenarios you might face when supporting customers through financial difficulties. Having a few strategies ready will help you feel more confident and solution-focused during the interview.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to connect with you right away. Plus, it’s super easy to do!
We think you need these skills to ace Mortgage Financial Support Adviser
Some tips for your application 🫡
Show Your Empathy: In your application, let us see your compassionate side! Share experiences where you've helped others, especially in tough situations. This role is all about supporting customers through financial difficulties, so we want to know how you connect with people.
Be Honest and Clear: When writing your application, be straightforward about your skills and experiences. We appreciate honesty, especially since this role involves having challenging conversations. Make sure your communication style reflects the calm and solution-focused approach we value.
Highlight Teamwork: We’re a close-knit team, so it’s important to show us how you work well with others. Mention any collaborative projects or experiences where you’ve contributed to a team goal. This will help us see how you fit into our supportive environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Cambridge Building Society!
How to prepare for a job interview at The Cambridge Building Society
✨Know Your Stuff
Before the interview, make sure you understand the mortgage industry and the specific challenges customers face. Brush up on common financial difficulties and how to address them. This will show your potential employer that you're not just interested in the role, but that you genuinely care about helping customers.
✨Practice Empathy
Since this role requires compassionate conversations, practice how you would handle sensitive topics. Role-play with a friend or family member to get comfortable discussing financial issues in a calm and supportive manner. This will help you convey empathy during the actual interview.
✨Showcase Team Spirit
Collaboration is key in this role, so be prepared to discuss examples of how you've worked effectively in a team before. Think of specific instances where you supported colleagues or contributed to group success, as this will highlight your ability to work well with others.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture and team dynamics. This shows your interest in the role and helps you gauge if it’s the right fit for you. Plus, it gives you a chance to demonstrate your genuine desire to contribute positively to the team.
